Convergys (CVG) Q2 2012 Earnings Call August 01, 2012 8:30 am ET Executives David Stein - Vice President of Investor Relations Jeffrey H. Fox - Chief Executive Officer, President, Non Independent Director and Member of Executive Committee Andrea J. Ayers - President of Customer Management Line of Business and Chief Operating Officer of Customer Management Andre S. Valentine - Chief Financial Officer of Customer Management Earl C. Shanks - Chief Financial Officer Analysts Kevin D. McVeigh - Macquarie Research Ashwin Shirvaikar - Citigroup Inc, Research Division Shlomo Rosenbaum - Stifel, Nicolaus & Co., Inc., Research Division Howard Smith - First Analysis Securities Corporation, Research Division PresentationOperator
Good morning, and welcome to Convergys Second Quarter 2012 Earnings Teleconference. [Operator Instructions] I would like to inform participants that today's call is being recorded. If anyone have any objections, you may disconnect at this time. I would now like to turn the call over to your conference host for today, Mr. David Stein, Vice President of Investor Relations. Sir, you may begin. David Stein Thank you, Tray, and good morning. Welcome to the Convergys Second Quarter 2012 Earnings Call and Webcast Presentation. This call is the property of Convergys. Please note the slides accompanying today's prepared remarks are available on the Convergys Investor Relations website under Events and Webcasts. Today's call contains forward-looking statements that address our expected future performance and that by their nature address matters that are uncertain. These uncertainties may cause our actual future results to be materially different than those expressed in our forward-looking statements. We do not undertake to update our forward-looking statements as a result of new information or future events or developments. Please refer to yesterday's earnings release and our most recent filings with the SEC for additional information regarding uncertainties that could adversely or positively affect our future financial results. This includes the risk factors provided in our Form 10-K for the year ended December 31, 2011 and the 10-Q filed yesterday.