Convergys (CVG) Q2 2012 Earnings Call August 01, 2012 8:30 am ET Executives David Stein - Vice President of Investor Relations Jeffrey H. Fox - Chief Executive Officer, President, Non Independent Director and Member of Executive Committee Andrea J. Ayers - President of Customer Management Line of Business and Chief Operating Officer of Customer Management Andre S. Valentine - Chief Financial Officer of Customer Management Earl C. Shanks - Chief Financial Officer Analysts Kevin D. McVeigh - Macquarie Research Ashwin Shirvaikar - Citigroup Inc, Research Division Shlomo Rosenbaum - Stifel, Nicolaus & Co., Inc., Research Division Howard Smith - First Analysis Securities Corporation, Research Division Presentation Operator
Also, during the call, we'll discuss non-GAAP financial measures, including free cash flow, adjusted operating income, adjusted net income from continuing operations, adjusted earnings from continuing operations per share and adjusted EBITDA. A reconciliation of these non-GAAP measures is available in the new release and on the Convergys IR website.With me on the call today are Jeff Fox, our President and Chief Executive Officer; Andrea Ayers, President and Chief Operating Officer of Customer Management; Andre Valentine, our new Chief Financial Officer; and Earl Shanks, our departing CFO. Jeff and Andrea will provide a summary of our strategic progress and operating performance and Andre will cover our financial results and business outlook. Then we'll open the call for your questions. Now I'll turn the call over to Jeff. Jeffrey H. Fox Good morning, everyone. In the next few minutes, we will review operating performance and discuss the strategic transformation of our company. Operationally, our Customer Management team continued to show excellent progress by delivering our fifth consecutive quarter of revenue and profit improvement. Our total revenue of $491 million represents an increase of 3% compared to total revenue of $475 million in the second quarter last year. Adjusted operating income of $35 million was up 7% compared with last year and EBITDA increased 9% to $58 million compared with $53 million last year. EPS from our continuing operations in the second quarter was $0.19 per diluted share on a non-GAAP basis compared with $0.17 per share last year. Based on our current financial strength and confidence in the business, we initiated a quarterly dividend of $0.05 per share which was paid in early July. We repurchased $74 million of our stock at an average price of $13.95 per share and our Board of Directors increased our stock purchase authorization to $250 million.
Overall, the team delivered a very solid first half of the year, and we are reflecting this in our increased earnings guidance for the full year. Strategically, we completed the sale of our Information Management business for $449 million during the second quarter. With this sale, we have successfully completed the repositioning of our company into a well-capitalized, market-leading Customer Management business. We are committed to creating long-term value through strategic growth and disciplined deployment of our capital. We ended the second quarter with $757 million of cash on the balance sheet, which provides flexibility to return capital to our shareholders and pursue a combination of organic and inorganic growth opportunities. A key step in the transformation of our company is the smooth transition to a leadership team with deep expertise in the Customer Management business.As we said on the last call, Andrea Ayers will succeed me as President and CEO in November. Andrea is a talented and proven leader with deep expertise and strong operational experience in the customer care industry. Through her 22-year tenure at Convergys, she has held a number of leadership roles, including her current role as President and COO. Additionally, Andre Valentine has succeeded Earl Shanks as our CFO. Andre is a highly talented Finance Executive with a deep understanding of the Customer Management business. He has been instrumental in our efforts to improve profitability and direct our focused Customer Management investment strategy. Andre has been part of our Customer Management team for 9 years and has also served as Senior Vice President and Controller during his 15 years with Convergys. In my new role as Executive Chairman, which will begin in November, I will continue to work closely with the leadership team on our capital allocation strategy with a clear focus on investing in organic and inorganic growth opportunities. To the efforts of Andrea and Andre and their entire team, we have a leading reputation in the industry. Under their leadership team, we are confident that Convergys will continue to deliver outstanding value for clients and superior results for our shareholders. Read the rest of this transcript for free on seekingalpha.com