Ian Paul Livingston - Chief Executive Officer, Executive Director, Chairman of Operating Committee and Member of Pension Scheme Performance Review Group Committee Anthony Everard Ashiantha Chanmugam - Principal Financial Officer, Group Finance Director, Director and Member of Operating Committee Jeff Kelly - Member of Operating Committee and Chief Executive Officer of BT Global Services Division Gavin E. Patterson - Executive Director, Member of Committee for Sustainable & Responsible Business, Member of Operating Committee and Chief Executive of BT Retail Olivia Garfield - Chief Executive of Openreach Analysts Andrew Lee - Goldman Sachs Group Inc., Research Division Nick Delfas - Morgan Stanley, Research Division Robert Grindle - Deutsche Bank AG, Research Division Paul Sidney - Crédit Suisse AG, Research Division Nick Lyall - UBS Investment Bank, Research Division Carl Murdock-Smith - JPMorgan Cazenove Limited, Research Division James Britton - Nomura Securities Co. Ltd., Research Division Simon Weeden - Citigroup Inc, Research Division Michael Bishop - Barclays Capital, Research Division Jeremy A. Dellis - Jefferies & Company, Inc., Research Division Stephen Paul Malcolm - Arete Research Services LLP James Ratzer - New Street Research LLP Darren Ward - Echelon Research & Advisory LLP Louis-Clément Azais d'uhart - Day By Day Stephen Howard - HSBC, Research Division Guy R. Peddy - Macquarie Research Stuart Gordon - Berenberg Bank, Research Division PresentationOperator Hello, ladies and gentlemen, and welcome to BT's results conference call for the first quarter ended 30th June 2012. My name is Bupendra. I'm your coordinator for today. [Operator Instructions] I would like to advise all parties, this conference is being recorded today. I'll now hand you over to the company.