TeleTech Recognized Among Top 10 Leaders On IAOP’s List Of World’s Best Outsourcing Partners

TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of technology-enabled customer experience solutions, today announced it has been recognized as one of the top 10 Global Outsourcing leaders by the International Association of Outsourcing Professionals® (IAOP®) in its 2012 Global Outsourcing 100 list.

TeleTech’s recognition as a Top 10 leader reflects the company’s continued drive for innovation in the customer experience domain. For nearly 30 years, the company has been at the forefront of offering end-to-end customer experience solutions that include customer experience strategy, data analytics and hosted technology solutions. “We are delighted to be recognized among the top ten best outsourcers in the world,” said Ken Tuchman, Chairman and CEO, TeleTech. “For three decades, we have been committed to helping our global clients differentiate their brands through the customer experience. Our integrated offering combines customer experience strategy, data analytics, technology and multichannel delivery solutions. The breadth and depth of our capabilities enables us to partner with clients from strategy to execution and consistently deliver an innovative, technology-enabled and personalized customer experience that drives profitable growth for our clients.”

“We have seen tremendous growth, maturity and expansion of services among outsourcing service providers as we publish this 7th annual list of 'best of the best' globally,” said IAOP Managing Director of Thought Leadership, Jag Dalal, COP. “Judges were impressed with the depth of provider and advisor's relationships with their clients as shown through the references provided. Clearly, their clients appreciate the value they receive from their engagements. Intense competitiveness of the outsourcing world is also evident and shows continuing maturity and growth of the industry.”

The 2012 Global Outsourcing 100 and The World's Best Outsourcing Advisors recognizes the world’s best outsourcing service providers and advisors. These rankings are based on applications received and evaluated by an independent judging panel organized by IAOP.

In sub-list categories announced by IAOP, TeleTech was also honored in: Best Leaders in Employee Growth; Best 20 Leaders - Financial Services (Banking, Markets); Best 20 Leaders - Technology (Hardware and Software); Best 20 Leaders – Telecommunications; Best 5 Companies – Sales; Best 20 Leaders - Customer Relationship Mgt. Services; Best 20 Leaders - Information/Comm. Technology Services; Best 5 Leaders in Mexico; Best 10 Leaders in Southeast Asia; Best 20 Leaders in U.S.; Top List Climbers Year to Year.


For nearly 30 years, TeleTech and its subsidiaries have helped the world’s most successful companies design, build, implement and manage superior customer experiences across the customer lifecycle in order to drive shareholder value. As the go-to partner for the Global 1000, the TeleTech group of companies delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes. From strategic consulting and data analytics to operational execution, our more than 41,000 employees drive success for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. Through the TeleTech Community Foundation, the company leverages its innovative leadership to ensure that students in underserved communities around the globe have access to the tools and support they need to maximize their educational outcomes. For additional information, please visit


The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit


The International Association of Outsourcing Professionals® (IAOP®) is in its seventh year of compiling its annual ranking of the world’s best outsourcing service providers and advisors – The Global Outsourcing 100. As part of The Global Outsourcing 100, IAOP also introduced a new list in 2009, The World's Best Outsourcing Advisors.

The Global Outsourcing 100 and its sub-lists are essential references for companies seeking new and expanded relationships with the best companies in the industry. The lists include companies from around the world that provide the full spectrum of outsourcing services — not just information technology and business process outsourcing, but also facility services, real estate and capital asset management, manufacturing and logistics. They include not only today’s leaders, but tomorrow’s rising stars.

The World's Best Outsourcing Advisors is geared specifically to companies that are outstanding global outsourcing advisors and consultants. In addition to being part of The Global Outsourcing 100, the new list of advisors ranks the top consultant, legal and related advisory firms globally, and is a valuable reference tool for companies needing expert advice and guidance with their outsourcing projects.

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