Association Of Support Professionals Awards Blackbaud With Top Web Support Site

Blackbaud, Inc. (NASDAQ: BLKB) today announced that its support website www.blackbaud.com/support has once again been recognized as one of the Ten Best Web Support Sites by The Association of Support Professionals (ASP).

“Not surprisingly, Blackbaud has been quick to adopt new social media tools to enhance their web support experience,” said Jeffrey Tarter, ASP’s executive director. “Blackbaud’s implementation of blogs is particularly impressive — in fact, it’s really a blueprint for best practices in both technology and content development.”

ASP’s 15th annual Ten Best Web Support Sites competition honored 10 companies for excellence in online service and support. The award winners were selected by a panel of judges with expertise in web support design and implementation, using a scoring system based on 25 performance criteria ranging from overall usability to customer experience. The 10 winning sites will be profiled in a new book, "The Ten Best Web Support Sites of 2012," to be published by ASP this month.

Blackbaud was honored for key website features, including:
  • BlackbaudKnowHow.com, a products blog that launched in 2011 featuring software and online resources, tips and tricks, and best practices aimed at helping customers use Blackbaud software more effectively.
  • Chat Support, which is easily accessible from any Blackbaud.com webpage.
  • Case Central, an online interface with Blackbaud’s case management system that allows customers to easily stay on top of their organization’s cases and communicate with support.
  • Improved usability, including a redesigned site navigation and support homepage layout.

“We’ve been pleased with the level of customer engagement on our products blog BlackbaudKnowHow.com and in our web support resources in general,” said Jeff Malmgren, Blackbaud’s vice president of customer support. “Being selected as one of the best web support sites by ASP for the third time reflects our continuous commitment to enhancing our customers’ support experience.”

To learn more about Blackbaud Support, visit www.blackbaud.com/support.

About Blackbaud

Serving the nonprofit and education sectors for 30 years, Blackbaud (NASDAQ: BLKB) combines technology and expertise to help organizations achieve their missions. Blackbaud works with more than 27,000 customers in more than 60 countries that support higher education, healthcare, human services, arts and culture, faith, the environment, independent education, animal welfare, and other charitable causes. The company offers a full spectrum of cloud-based and on-premise software solutions, and related services for organizations of all sizes including: fundraising, eMarketing, social media, advocacy, constituent relationship management (CRM), analytics, financial management, and vertical-specific solutions. Using Blackbaud technology, these organizations raise more than $100 billion each year. Recognized as a top company by Forbes, InformationWeek, and Software Magazine and honored by Best Places to Work, Blackbaud is headquartered in Charleston, South Carolina and has employees throughout the US, and in Australia, Canada, Hong Kong, Mexico, the Netherlands, and the United Kingdom.

Forward-looking Statements

Except for historical information, all of the statements, expectations, and assumptions contained in this news release are forward-looking statements that involve a number of risks and uncertainties. Although Blackbaud attempts to be accurate in making these forward-looking statements, it is possible that future circumstances might differ from the assumptions on which such statements are based. In addition, other important factors that could cause results to differ materially include the following: general economic risks; uncertainty regarding increased business and renewals from existing customers; continued success in sales growth; management of integration of acquired companies and other risks associated with acquisitions; risks associated with successful implementation of multiple integrated software products; the ability to attract and retain key personnel; risks related to our dividend policy and share repurchase program, including potential limitations on our ability to grow and the possibility that we might discontinue payment of dividends; risks relating to restrictions imposed by the credit facility; risks associated with management of growth; lengthy sales and implementation cycles, particularly in larger organization; technological changes that make our products and services less competitive; and the other risk factors set forth from time to time in the SEC filings for Blackbaud, copies of which are available free of charge at the SEC’s website at www.sec.gov or upon request from Blackbaud's investor relations department. All Blackbaud product names appearing herein are trademarks or registered trademarks of Blackbaud, Inc.

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