WALLDORF, Germany and SAN JOSE, Calif., June 20, 2012 /PRNewswire/ -- SAP AG (NYSE: SAP) and Cisco today announced a global reseller agreement, whereby SAP will offer its customers the SAP® IT Process Automation application by Cisco. This robust and flexible automation software delivers increased efficiency, visibility and control of IT operational processes in complex IT environments. It extends and complements SAP solutions, increases the value of IT investments and reduces maintenance costs. (Logo: http://photos.prnewswire.com/prnh/20110126/AQ34470LOGO) SAP IT Process Automation by Cisco tells an IT department when a system is likely to go or has already gone down, and also detects incidents with non-SAP systems. IT solutions are critical to the organizations that deploy them, and system outages can seriously impact business. For example, sales may suffer if retail outlets are unable to print receipts, daily revenue figures may be affected if overnight billing runs can't be completed and product deliveries may be impacted with backlogs. SAP IT Process Automation can help keep outages to a minimum, increasing operational efficiency and promoting service-level success while minimizing IT upkeep efforts. "Automation will increasingly become the major contributor to efficiency, cost-containment and risk-mitigation in the new dynamic data center models," said Flint Brenton, senior vice president, Intelligent Automation Solutions, Cisco. "As leaders in IT, it is important that we help the market as it undergoes this transformation from traditional to more dynamic, virtualized and cloud-based models. Through this agreement, we are helping to not only meet the demands for IT process automation but are doing so rapidly to address customer needs." Through this agreement, SAP and Cisco will cooperate to deliver solutions that leverage the proven Run SAP methodology and the SAP® Solution Manager application management solution. This will provide an IT operations blueprint that aligns with business processes to help ensure continuous operations of applications and technologies across IT landscapes.