“Reliability and product quality are top priorities for Philips as we work to maintain the highest level of customer loyalty and satisfaction that comes along with our intuitive, forward-thinking products,” says Brauner. “The results of this study speak volumes about our overall mission, and reinforce our philosophy to remain the driving force in the dictation business.”To learn more about Philips Speech Processing and its products, visit its website at www.philips.com/dictation. About Philips Speech Processing For more than 50 years Philips Speech Processing has been the driving force in delivering dictation and speech solutions to users around the world. We are solving the speech-to-text task of professionals, allowing them to “simply work smarter!“ With its headquarters and production center located in Vienna, Austria, Philips Speech Processing is the world’s market leader in professional digital and analog dictation. From office-based desktop dictation to mobile dictation, from conference recording to entire workflow solutions with the SpeechExec software family, our portfolio supports every imaginable scenario. Revolutionary digital dictation products and solutions, such as the SpeechMike, the Digital Pocket Memo with Voice Command, the Barcode Module and the groundbreaking SpeechExec workflow software are helping professionals work more efficiently every day, in the easiest possible manner, entirely in keeping with Philips ‘sense and simplicity’ philosophy. For more information, visit: www.philips.com/dictation. Connect with Philips Speech Processing on: Twitter @philips_speech: http:// www.twitter.com/philips_speech YouTube: http:// www.youtube.com/philipsdictation LinkedIn: http://www.linkedin.com/company/phillips-speech-processing About Royal Philips Electronics Royal Philips Electronics of the Netherlands (NYSE: PHG, AEX: PHI) is a diversified health and well-being company, focused on improving people’s lives through timely innovations. As a world leader in healthcare, lifestyle and lighting, Philips integrates technologies and design into people-centric solutions, based on fundamental customer insights and the brand promise of “sense and simplicity.” Headquartered in the Netherlands, Philips employs approximately 122,000 employees with sales and services in more than 100 countries worldwide. With sales of EUR 22.6 billion in 2011, the company is a market leader in cardiac care, acute care and home healthcare, energy efficient lighting solutions and new lighting applications, as well as lifestyle products for personal well-being and pleasure with strong leadership positions in male shaving and grooming, portable entertainment and oral healthcare.
Philips Speech Processing, the market leader in professional dictation systems, today announced it was named the most popular supplier of dictation solutions for professional users based on Gelszus rmm Marketing Research's 2011 survey. Specifically, the study concluded that more than 80 percent of respondents recommended Philips Speech Processing products, and 85 percent of the respondents said the company provides the most user-friendly software on the market because it is easy to implement into current workflow patterns. Gelszus rmm Marketing Research, which is part of Walker Global Network and specializes in customer loyalty management research, conducted the survey in late 2011. The organization surveyed more than 17,500 global users of dictation devices across a variety of industries, including doctors, journalists and architects, among others, and asked them about their preferences regarding professional dictation devices. According to the survey, almost 80 percent of respondents recognized the growing trend and need for professional dictation for daily business activities. In addition, this group identified that dictation technology can help simplify business processes without compromising on quality. “Customers want quick and straight-forward solutions to their problems and voice technology of all varieties can achieve that desire,” says Thomas Brauner, managing director at Philips Speech Processing. “Since they are willing to invest money in our solutions, we strive not only to provide devices and software with the best speech and sound quality available, but we also work to provide solutions that will solve business issues and streamline workflow processes for any profession.” Another key finding of the study was that product quality and customer service also rank among the top attributes dictation users look for when selecting a digital dictation device. More than 70 percent of respondents indicated that Philips Speech Processing was the preferred vendor for customer service and straightforward solutions to their issues.