The Virtusa Leisure & Hospitality solution leverages Pegasystems’ industry-leading technology to provide three distinct benefits to hospitality businesses:
- Improved customer experience: Leisure and Hospitality organizations have a full view of customer records to ensure issues are resolved immediately (anywhere from 24-32 hours versus weeks with traditional, manual systems) while a visitor is still on premises. Enabling customer care staff to implement the right resolution at the right time increases customer satisfaction and the likelihood of continued patronage.
- Optimized cost of operations: The solution offers Leisure and Hospitality organizations reliable customer data and history, guiding call center operators on how to best resolve the issue at hand and better manage customer expectations, including possible compensation. Real-time access to relevant data eliminates inaccurate or duplicate reimbursement, which drives operating costs down.
- Better understanding of customers: With access to detailed customer information including history and spending patterns, Leisure and Hospitality businesses can better understand the customer needs, creating the ability to open up new revenue streams.
Virtusa delivers cost-effective solutions through a global delivery model, applying advanced methods such as Agile and Accelerated Solution Design to ensure that its solutions meet the clients’ requirements. As a result, its clients simultaneously reduce their IT operations cost while increasing their ability to meet changing business needs.Founded in 1996 and headquartered in Massachusetts, Virtusa has operations in North America, Europe, and Asia. © 2011, 2012 Virtusa Corporation. All rights reserved. Virtusa, Accelerating Business Outcomes, BPM Test Drive and Productization are registered trademarks of Virtusa Corporation. All other company and brand names may be trademarks or service marks of their respective holders.