St. Michael’s Hospital Improves Quality Of Staff Interaction And Patient Care With Amcom Software’s Smartphone Communications Solution

Amcom Software, Inc. today announced St. Michael’s Hospital in Toronto has improved critical communications among staff members by implementing Amcom Mobile Connect™. The hospital is relying on this smartphone and tablet communications solution to send encrypted critical messages to staff on their iPhone® and BlackBerry® smartphones as well as iPad® tablets. This software connects seamlessly to Amcom Software’s operator console and Web-based on-call scheduling solutions, which help St. Michael’s manage more than 65,000 monthly calls and coordinate on-call calendars.

A key component of St. Michael’s decision to select Amcom Mobile Connect was the ability of physicians to use the solution to acknowledge and respond to a message using a smartphone or tablet. The solution encrypts all messages sent and received and provides a complete audit trail, including date and time stamps as well as message contents. Additionally, St. Michael’s has developed a quality control process for staff members to use when sending critical messages via Amcom Mobile Connect. By requiring information such as patient ID, priority, and key health information, the hospital is helping to ensure accurate, secure, and meaningful messages are sent every time. This helps staff make well-informed decisions about patient care.

Amcom Mobile Connect integrates with St. Michael’s Cisco® phone system and existing Amcom solutions, improving staff communications facility wide. The hospital uses the Amcom operator consoles to field internal and external calls, as well as initiate messages and code calls. The Amcom Web directory is used to manage on-call schedules throughout the organization, providing everyone with up-to-date information. St. Michael’s can also use this solution to initiate pages and view the smartphone and tablet communications audit trail.

“In tandem with our tremendous progress in implementing electronic health records, we’re continually looking to enhance our ability to communicate to provide ever-stronger patient care,” said Frank Garcea, Director of IT Infrastructure, St. Michael’s Hospital. “Amcom Mobile Connect and the contact center solutions have helped us reduce the amount of time spent tracking staff members down and allows for more efficient and accurate communications.”

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