CSG International ( NASDAQ: CSGS), a global provider of software- and services-based business support solutions that help clients generate revenue and maximize customer relationships, today announced a new version of CSG Singleview ®, its real-time, convergent customer management, charging and billing solution for communications service providers (CSPs) as well as companies in other industries, such as financial services, who require highly flexible and advanced billing and customer management capabilities. Singleview delivers unmatched business flexibility and performance for over 60 leading wireline, wireless, IP carriers, Mobile Virtual Network Operators (MVNOs) and financial services providers including MasterCard, XO Communications, SingTel Optus and Hutchison 3G properties across the globe. Many of the world’s leading companies rely on CSG Singleview to deliver real-time charging and postpaid billing from a single, convergent platform and benefit from the solution’s heritage in providing flexibility and scale to launch new and innovative service offerings and to support the development of new business models. This flexibility now includes Singleview offered in a managed services model, giving clients a compelling deployment option that can streamline costs and increase agility in enabling charging and billing capabilities for new services and accelerating time-to-market. In addition, CSG’s clients leverage Singleview to monetize their investments in innovative technologies and expanding business operations, including Machine-to-Machine (M2M) communications, real-time charging and evolving billing models for complex enterprise and government customers. One such provider, a global leader in telematics, leverages Singleview to enable flexible pricing and bundled billing capabilities and benefit from efficient operations in tracking and managing international trucking fleets. For a leading European mobile carrier, it is the underpinning of a first-of-its-kind real-time charging and mobile billing plan that gives consumers more flexibility in the way they consume and pay for mobile services than ever before. For another global provider of business communications services, Singleview consolidates the revenue streams from numerous, disparate service-specific billing platforms, streamlining operations, delivering substantial cost savings and, more importantly, providing a consolidated platform to manage its enterprise customers’ accounts.
Singleview 8’s new capabilities will further help CSP clients to monetize their massive investments in next-generation 4G/LTE networks, and will support the faster evolution of new business models to confront increasing competition.“Singleview’s ability to adapt to the needs of market-leading companies is what has made it a world-leading charging and billing solution that helps a variety of service providers to adapt quickly and easily to unpredictable future demands,” said Jennifer Fellows, Vice President of Product Management at CSG International. “Unlike competing systems, Singleview can support change without costly customization, through an innovative architecture proven in industries as varied as financial services, transport and logistics, as well as in telecommunications.” With Singleview Version 8, CSPs and other service providers gain:
- Enhanced real-time capability to manage huge volumes of data transactions as they are captured. Customer experience and customer loyalty are promoted through immediate responsiveness to customer behavior and activity, including real-time allocation of entitlements such as free minutes, provisioning access to a new service for a specific period of time, and immediate recognition and application of charges to balances and accounts.
- Market responsiveness. Singleview Version 8 facilitates the definition of new product offers, quickly creating products from services, entitlements, tariffs, charging elements, and discounts. Singleview Version 8 gives the CSP freedom to anticipate market changes and to proactively and rapidly out-maneuver the competition to address customer demands.
- High levels of security to ensure ongoing support of Payment Card Industry Data Security Standard (PCI-DSS) and Payment Application Data Security Standard (PA-DSS) security requirements, meeting the needs of both the CSPs and the financial services industry.
- Operational efficiency, reducing the total cost of ownership through platform refinements, easier deployment and management of the system, and the flexibility that comes with using Singleview as a managed service from CSG.
About CSG InternationalCSG Systems International, Inc. ( NASDAQ:CSGS) is a market-leading business support solutions and services company serving the majority of the top 100 global communications service providers, including leaders in fixed, mobile and next-generation networks such as AT&T, Comcast, DISH Network, France Telecom, MasterCard, Orange, T-Mobile, Telefonica, Time Warner Cable, Vodafone, Vivo and Verizon. With over 25 years of experience and expertise in voice, video, data and content services, CSG International offers a broad portfolio of licensed and Software-as-a-Service (SaaS)-based products and solutions that help clients compete more effectively, improve business operations and deliver a more impactful customer experience across a variety of touch points. For more information, visit our website at www.csgi.com.