|That free beer from your bartender friend is costing companies big time, and they want to stop the practice.|
- Service sweethearting is a "clandestine practice that costs employers billions of dollars in lost revenue."
- Certain traits of employees engaging in the practice are now available to employers, allowing them to "weed" potential employees out of the "candidate pool."
- Customer loyalty, ironically, is tied to service sweethearting. Businesses that fire employee "sweethearts" risk losing otherwise good customers.