|You ordered that T-shirt weeks ago and your credit card has been charged, but it still hasn't arrived. Now what?|
While it's tempting to go running immediately to the media or the BBB, you should start by seeing if you can resolve the complaint via the company's own customer service channels. "Definitely contact the company first and see if they're willing to work with you," says Katherine Hutt, a spokeswoman for the BBB. "Be polite, don't start off angry." Indeed, there's a right way and a wrong way to file a complaint, and we have looked at the talking points you can use to make your complaint (the short version: be polite but persistent).