- well-defined and documented procedures promote the consistency of software development and deliver a more reliable quality product to clients;
- potential product defects can be identified internally and corrected;
- an ongoing proactive quality management system, supported by rigorous measurement processes helps improve client satisfaction.
Picis, a part of OptumInsight, has been awarded ISO 13485 and ISO 9001 certifications by the International Organization for Standardization (ISO), the largest developer and publisher of international standards. These recognitions certify Picis adheres to the highest level of quality management standards throughout all phases of operations, including software design, implementation, delivery, maintenance and software support. This means health care professionals who are evaluating information systems can depend on Picis for high-quality clinical information management, a commitment to continuous improvement and the best possible client experience. “ISO certification reflects our commitment to excellence in developing health information solutions for hospitals and health systems,” said Scott Iverson, senior vice president of professional services, Picis. “Our processes ensure we fully understand client requirements, consistently follow best practices, document and resolve problems, and support continuous process improvements that help health care organizations run smoothly.” To become certified, Picis passed a series of audits conducted by TÜV America Inc., a globally recognized registrar and largest leading notified body in the medical field. TÜV awarded Picis ISO 13485 Medical Device Quality Management certification along with ISO 9001 Quality Management Systems certification. Client benefits of ISO certification include: