In key business services areas such as corporate finance, IT, HR, and procurement, The Hackett Group's research finds that the globalization trend will continue to accelerate in 2012 and beyond. If their current plans are successful, companies will more than triple the level of globalization in these key areas within two to three years. By that time, more than a third of all companies in the study said they would have achieved a global operating environment. The Hackett Group's assessment is that the required changes are much more challenging than organizations realize and that it will take most 5-10 years to reach their desired goals. Companies will need to holistically revise their business models to incorporate the capabilities needed to adapt to local or regional economic changes within a global operating framework. Different regions of the world are likely to require different business responses as markets continue to shift.In addition, these key business services areas will be required to do more with less and drive an effective 5-6 percent increase in productivity during 2012, significantly higher than the recent historical average of 1-3 percent annualized improvement. Combined with increased offshoring and automation, the result is almost certainly a continued jobless recovery in some business services areas, including corporate finance. From a technology perspective, business services leaders are recognizing that technology infrastructure plays a key role in helping leadership act quickly in response to volatility and other "Now Normal" pressures. Some top priorities in this area speak to the issue of improving analysis and access, while others relate to investments that will deliver a better, more unified data set. Talent management is another key concern for 2012, with executives stating that a clear priority is to work more closely with HR to understand where skills gaps exist today and defining and executing plans for attracting, developing and retaining key skills that will provide a competitive edge.
The full study is available for complimentary download (with registration) at:http://www.thehackettgroup.com/research/2012/key2012es/ About The Hackett Group The Hackett Group (NASDAQ:HCKT), a global strategic business advisory and operations improvement consulting firm, is a leader in best practice advisory, business benchmarking, and transformation consulting services including strategy and operations, working capital management, and globalization advice. Utilizing best practices and implementation insights from more than 7,500 benchmarking studies, executives use The Hackett Group's empirically-based approach to quickly define and implement initiatives that enable world-class performance. Through its REL group, The Hackett Group offers working capital solutions focused on delivering significant cash flow improvements. Through its Archstone Consulting group, The Hackett Group offers Strategy & Operations consulting services in the Consumer and Industrial Products, Pharmaceutical, Manufacturing, and Financial Services industry sectors. Through its Hackett Technology Solutions group, The Hackett Group offers business application consulting services that help maximize returns on IT investments. The Hackett Group has completed benchmark studies with over 2,800 major corporations and government agencies, including 97% of the Dow Jones Industrials, 86% of the Fortune 100, 90% of the DAX 30 and 48% of the FTSE 100. More information on The Hackett Group is available: by phone at (770) 225-7300; by e-mail at firstname.lastname@example.org.