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So the net of it is that health care organizations are on an incredibly fast track to deploy technology to their clinician communities. And leading organizations, like the one that we'll speak with today, CHRISTUS Health, have learned that it's simply not enough to deploy these clinical applications. Rather, they must deploy them in a way to support the natural delivery of care and in a way that does not interrupt their process.Kristen, can you switch the slide, please? The clinician community has an expectation that systems will run and operate and perform to their expectations. And because these EMR systems are now an integral part of delivery of care, Compuware studies have demonstrated that if these systems do not perform in production, there are material impacts in areas like clinician productivity and adoption. So things like slow log-ins, poor responsiveness, waiting for transactions to process have material impacts in the care delivery process. Today, in fact, we'll focus on a couple of those areas like clinician productivity, clinician satisfaction and clinician adoption. In addition to that, there's downstream impacts as well in areas like physician recruitment and retention, in areas like revenue cycle, the processing of payments, and of course, to the IT departments themselves where often they're called into war-room scenarios across multiple IT teams to try and resolve these performance issues before they detract from the delivery of care. Every year, Gartner issues a report to the CIO community in health care that calls out the key issues that IT leaders should be looking at, based on the state of the industry. In reading the 2011 report, the message is quite clear, organizations are investing a tremendous amount of time, energy and money in meeting the challenge of enabling clinical care with EMR technology. And the role of the CIO is to increasingly demonstrate value from these investments.
All of this in the course of an environment that is not standing still. And that's pointed out by the other 2 items in this report. Certainly, one, that users have higher and higher expectations. And for all of this, of course, we can blame Google, and I say that somewhat tongue-in-cheek. But indeed, the speed with which Google works to deliver results and searches has set an amazingly high expectations bar that users and, in this case, clinicians expect from the applications that they're using.At the same time, health care workers are extremely mobile in their jobs. In fact, health care is the third-largest adopter of iPad technology behind financial services and the technology industries. This is indicative of the work, of course, that health care workers do. They deliver care in multiple settings and have to deliver it wherever the patient is. Again, this of course, presents unique challenges to the delivery of IT service for health care organizations. So at Compuware, we develop a set of best practices to help enable IT organizations navigate these challenges. Let me explain these to you briefly, and of course, that will set the context for the discussion from George and CHRISTUS Health, where he can talk about these practices in the real-life scenario at CHRISTUS Health. Read the rest of this transcript for free on seekingalpha.com