BMC Software (NASDAQ: BMC), the leader in IT Service Management (ITSM), today announced that its Remedy IT Service Management Suite was awarded the PinkVERIFY™ IT Infrastructure Library® (ITIL®) V3 certification by Pink Elephant, the world’s leading IT service management education and consulting provider.

The market requires that IT tightly align with the overall strategy and goals of the organization it supports. As an ITIL-certified solution, BMC’s Remedy IT Service Management Suite helps IT organizations demonstrate their business value by reducing complexity and costs while making customer support, change, asset and request management a seamless, integrated process.

“The PinkVERIFY program was created to help ITSM practitioners identify software tools that would support their aims to embrace the best practices described in the ITIL framework,” said David Ratcliffe, president, Pink Elephant. “As the first vendor to be awarded PinkVERIFY ITIL V3 certification for their Remedy IT Service Management Suite in 2008, we congratulate BMC on achieving another important milestone. The PinkVERIFY stamp of approval shows the industry at large that BMC continues to demonstrate a strong commitment to supporting the latest ITSM practices with their state-of-the-art technologies.”

To obtain certification, the Remedy IT Service Management Suite was assessed against ITIL terminology, definitions, functionality and workflow requirements by an experienced Pink Elephant consultant with the highest level of ITIL certification. This assessment confirmed compatibility with the following 11 ITIL V3 processes:
  • Incident Management
  • Problem Management
  • Change Management
  • Service Asset & Configuration
  • Release & Deployment Management
  • Request Fulfillment
  • Event Management
  • Service Level Management
  • Service Catalog Management
  • Knowledge Management
  • Availability Management

“As the industry leader for ITSM solutions, BMC Software is committed to providing customers with products that are aligned with the latest in industry standards and best practices,” said Rohit Gupta, vice president of research and development, BMC. “With this certification, BMC’s Remedy IT Service Management Suite will continue to maintain its position as the number one choice for ITIL-aligned service management processes.”

BMC delivers the industry’s most complete ITIL solution, including the first service support suite accredited for ITIL V2 and V3, as well as the first ITIL-compliant certification from the United Kingdom Office of Government Commerce (OGC) and the APM Group Ltd.

Additional Information

Business runs on IT. IT runs on BMC Software.

More than 25,000 IT organizations – from the Global 100 to the smallest businesses – in over 120 countries rely on BMC Software to manage their business services and applications across distributed, mainframe, virtual and cloud environments. With the leading Business Service Management platform, Cloud Management, and the industry’s broadest choice of IT management solutions, BMC helps customers cut costs, reduce risk and achieve business objectives. For the four fiscal quarters ended December 31, 2011, BMC revenue was approximately $2.2 billion. For more information about BMC Software (NASDAQ: BMC), please visit

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ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.

IT Infrastructure Library® is a registered trademark of the Office of Government Commerce and is used here by BMC Software, Inc., under license from and with the permission of OGC.

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