Genpact's CEO Discusses Q4 2011 Results - Earnings Call Transcript

Genpact Limited ( G)

Q4 2011 Earnings Call

February 7, 2012 8:00 AM ET


Shishir Verma – Head, Investor Relations

Tiger Tyagarajan – President and CEO

Mohit Bhatia – Chief Financial Officer


Tien-Tsin Huang – JPMorgan

Edward Caso – Wells Fargo

Joseph Foresi – Janney Montgomery Scott

Bhavan Suri – William Blair & Company

Dave Koning – Baird

Arvind Ramnani – UBS

Vincent Lin – Goldman Sachs

Bryan Keane – Deutsche Bank

Manish Hemrajani – Oppenheimer

Kunal Tayal – Bank of America



Good day, ladies and gentlemen. And welcome to the Fourth Quarter 2011 Genpact Limited Earnings Conference Call. My name is Erica, and I will be your coordinator for today. At this time, all participants are in a listen-only mode. We will be facilitating a question-and-answer session towards the end of this conference. (Operator Instructions)

I would now like to turn the presentation over to your host for today’s call, Mr. Shishir Verma, Head of Investor Relations. Please proceed.

Shishir Verma

Thank you, Erica. Welcome everyone welcome to Genpact’s earning call to discuss our results for the fourth quarter and full year ended December 31, 2011. With me, I have Tiger Tyagarajan, our President and Chief Executive Officer; and Mohit Bhatia, our Chief Financial Officer.

Our agenda for today is as follows. Tiger will begin with an overview of our results and our perspective on the current environment, followed by Mohit, who will discuss our financial performance in greater detail and then Tiger will have some closing comments. Finally, Tiger and Mohit will be available to take your questions. We expect the call to last about an hour.

Please note that some of the matters we will discuss in today’s call are forward-looking. These forward-looking statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those in such forward-looking statements.

Such risks and uncertainties include, but are not limited to, general economic conditions, and those factors set forth in our press release and discussed under the Risk Factors section of our annual report on Form 10-K and other SEC filings. Genpact assumes no obligation to update the information presented on this conference call.

In our call today, we will refer to certain non-GAAP financial measures, which we believe provide additional information for investors and better reflect the way management views the operating performance of the business. You can find a reconciliation of these measures to GAAP, as well as related information in our news release on the Investor Relations section of our website,

Please also refer to the Investor Fact Sheet on the front page of the IR section of our website for further details on our quarter results, which we hope you will find useful. This includes, among other things, geographic, industry vertical and BPM and IT revenue details.

With that, let me turn the call over to Tiger.

Tiger Tyagarajan

Thanks Shishir. Good morning, good afternoon, good evening, everyone across the globe. And thank you for joining us on our call today. We had a great 2011 and finished the year with a very strong fourth quarter. For the full year, Genpact delivered growth in revenues, adjusted operating income and margin, as well as EPS. We also generated record cash flows.

In 2011, we took a number of actions that have more sharply defined who we are and how we add value to our clients. For example, we expanded our front-end teams with deep industry expertise. We refocused these teams by key industry verticals to better serve client’s needs. We moved certain key leaders closer to clients. We accelerated investments in new products and services, and we added substantial domain expertise through multiple acquisitions.

These actions reflect our continuing strategic investments, designed to support long-term growth. We also further differentiate Genpact in the market and are contributing to our current results and client wins.

Here are the highlights for the full year, revenues of $1.6 billion increased 27% from 2010. This was driven by growth from our Global Clients business, led by demand for business process management services and for the first time in five years, substantial growth for IT services. Within Global Clients, BPM, Smart Decision Services led all offerings with 52% growth, revenues from GE increased by 2% from last year.

Adjusted operating income margin expanded 30 basis points from 2010, net income increased by 30%, diluted earnings per share increased by 29% and adjusted earnings per share grew by 32%.

We won a record number of new logos in 2011 and expanded client relationships with existing clients across all size of engagement categories. The number of clients in the category representing $1 million to $5 million in annual revenues grew the fastest in 2011 increasing 89% to $121.

During 2011, we significantly added to our capabilities and vertical domain expertise through acquisitions, the largest being Headstrong in May. Since the acquisition, we have won 21 cross-sell deals and have begun the dialog for larger transformational engagements in the capital market space.

Our most recent acquisition of EmPower Research has given us new capabilities in the high growth arena of social media research. Through this acquisition, we added significant expertise and a high caliber front-end team to the analytics practice of our Smart Decision Services business. EmPower’s capabilities also provide access to Chief Marketing Officers creating further cross-sell opportunities.

Our continuing investments in business development, vertical domain expertise, and new products and capabilities are paying off. The combination of winning new logos, expansion of client relationships and new capabilities gives Genpact a tremendous runway for future growth.

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