BMC Software (NASDAQ: BMC), the leader in IT Service Management (ITSM), today announced the availability of its Remedy OnDemand solution for the government sector – the industry’s first ITSM SaaS solution optimized for local, state, federal and public higher-education markets. Developed to meet the needs of government agencies, Remedy OnDemand for Public Sector is expected to be the first ITSM SaaS solution to receive the U.S. Federal Risk and Authorization Management Program’s (FedRAMP) provisional authorization once FedRAMP becomes fully operational later this year.

The BMC Remedy OnDemand solution provides SaaS access to the full power and capabilities of the BMC Remedy IT Service Management Suite (ITSM), the world’s leading IT service management solution. BMC Remedy OnDemand for Public Sector is designed to meet the Federal Information Security Management Act (FISMA), and the low and moderate level security controls are being implemented as outlined in the National Institute of Standards and Technology (NIST) Special Publication 800-53, Revision 3 (Recommended Security Controls for Federal Information Systems and Organizations), for Software-as-a-Service. This FISMA compliance will be able to guarantee that the BMC solution meets or exceeds the minimum security requirements for government organizations. Unlike competitive offerings that attempt to address this market, the BMC offering will support FISMA guidelines for the application and the service in addition to the infrastructure.

Dell is hosting the solution as part of a comprehensive private cloud IT solution for BMC. This gives BMC the critical capabilities to scale its environment according to customer demand and perform self-administration and management of virtual environments, supported by the Dell Cloud solutions team. In addition to the hosting services, Dell is also teaming with BMC to resell the Remedy OnDemand for Public Sector solution to public school districts and state and local governments across the country.

“Dell has a longstanding history of supporting the public sector with solutions that help governments and education entities meet increasing data and IT demands, often under the pressure of shrinking budgets,” said Mark Horan, VP global education and state and local government, Dell. “By hosting and jointly selling BMC’s Remedy OnDemand we’re able to continue to help the public sector advance its technology infrastructure and provide critical end-to-end IT solutions.”

“Understanding the importance of compliance at the service level is critical to success in the government sector,” said Rohit Gupta, vice president of research and development, BMC. “BMC Software and Dell understand the stringent security and compliance requirements government agencies must address to adequately manage their IT. Working with government agencies, BMC Remedy OnDemand for Public Sector removes the barriers to SaaS adoption in the government space.”

Strategic Impact

The federal CIO’s “25-Point Implementation Plan to Reform Federal Information Technology Management” places heavy emphasis on IT operational efficiency and effective management of large-scale IT programs. In response, Gartner advises CIOs and IT leaders that a “focus on the following three key areas will yield the fastest and highest impact: centralization and consolidation initiatives, cloud first, and IT strategic plans for light technology adoption.” According to Gartner, “immediate action against these three high-impact areas is not only required, but sets individual agencies on the path to success.”*

Government institutions cannot rely on unproven ITSM solutions from fledgling providers to manage their technology services. They require a complete suite of reliable tools with the strongest security and compliance capabilities. The BMC Remedy OnDemand for Public Sector solution directly addresses this challenge by providing advanced security, disaster recovery and audit support options. Furthermore, the solution is scalable, easily integrated and intelligent and features an easy-to-use web user interface, support for diverse mobile devices and a powerful configuration management database.

“Our industry has used complex IT-based programs for several years, so finalization of FedRAMP guidance provided us with the opportunity to examine our technologies to ensure efficiencies are gained and compliance achieved,” said Wallace Wilhoite, CSIRC lead, digital forensics services, Department of Health & Human Services. “Remedy OnDemand for Public Sector has come at a crucial point in our ‘lifecycle,’ and we expect BMC to leverage its business experience to ease administrative processes, lower IT costs, provide strong security and ensure compliance.”

The BMC Remedy OnDemand for Public Sector solution leverages BMC’s existing ITSM strengths to provide service management everywhere for everyone. The solution’s robust management applications enable government agencies to provide top-notch service while limiting costs at a time when budgets are constantly under pressure.

BMC Remedy OnDemand for Public Sector is available on a subscription basis and allows customers to access service desk, self-service, change, asset, service level management, knowledge management, dashboard and analytics tools anywhere at any time.

Additional Information

*Gartner, Inc., Where to Focus First With the U.S. CIO’s 25-Point Plan, Rick Howard, Andrea Di Maio, April 15, 2011.

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