CSG Systems International, Inc. ( NASDAQ: CSGS), a global provider of software- and services-based business support solutions that help clients generate revenue and maximize customer relationships, collaborated with STL Partners, founders of the Telco 2.0 Initiative and Digital Entertainment 2.0 Initiative, to successfully produce and present the New Digital Economics Executive Brainstorm 2011 in Singapore recently. This is the first-ever event of its kind in the Asia-Pacific region (APAC). Co-located with CSG’s APAC Executive Forum, the ‘executive brainstorming format’ of the New Digital Economics & CSG APAC Executive Forum 2011 looked at telcos’ strategic options, the future of the core communications products telcos rely on for much of their revenue, and how they can improve customer experience both to reduce churn and attract new customers in the telecommunications, media and technology sectors. The two-day event enabled over 100 invited senior executives from across the communications, media, banking and technology sectors to focus on strategies that accelerate new growth opportunities and business model innovation using the unique ‘Mindshare’ interactive format. Also included in the event was an Innovators Showcase by CSG, bringing to life some of the concepts under discussion. Some of the preliminary key findings from the brainstorm include:
- 84% of APAC participants believed that ‘Telco 2.0’ strategies – leveraging assets to create new B2B and B2C services and more sustainable business models - were either already important or would soon be important to their organization.
- APAC delegates believe that more operators will be successful with Telco 2.0 ‘Full Service’ Strategies/Smart Services – which create more sophisticated platforms for ‘two-sided’ business models.
- Innovation in two-sided business model is still in its nascent stage. Investors still eye telco innovation with some suspicion. There is significant room for telcos to make changes in such a way that they enable new business models.
“The New Digital Economics & CSG APAC Exec Forum 2011 underscores our relentless commitment to being the strategic partner to our clients today and the future. The event provided a platform for clients to hear about strategic content that matters to their business, brainstorm innovative ideas on how to collaborate to address existing and new market challenges, and to discover opportunities to co-create successes. The unique interactive mindshare provided thought leadership and generated actionable content to help accelerate business opportunities,” said Ian Watterson, Vice President and Managing Director (Asia-Pacific) of CSG International.“We’re delighted to be working with CSG International on this important event in this vibrant region. Our Telco 2.0 research is proving increasingly popular in the APAC and this is validated by the fact that 84% of delegates thought Telco 2.0 strategies are strategically important. We’re being asked more and more to help local operators embed its principles into their strategic planning. We look forward to sharing our extensive findings soon,” said Simon Torrance, CEO, STL Partners. About CSG International CSG Systems International, Inc. ( NASDAQ: CSGS) is a market-leading business support solutions and services company serving the majority of the top 100 global communications service providers, including leaders in fixed, mobile and next-generation networks such as AT&T, Comcast, DISH Network, France Telecom, MasterCard, Orange, T-Mobile, Telefonica, Time Warner Cable, Vodafone, Vivo and Verizon. With over 25 years of experience and expertise in voice, video, data and content services, CSG International offers a broad portfolio of licensed and Software-as-a-Service (SaaS)-based products and solutions that help clients compete more effectively, improve business operations and deliver a more impactful customer experience across a variety of touch points. For more information, visit our website at www.csgi.com. About STL Partners STL Partners is an international analyst and consulting firm focused on business model innovation at the intersection of the Telecoms, Media and Technology sectors. Based out of London, it manages the influential ‘Telco 2.0 Initiative’ which publishes research, and runs senior management events under the ‘New Digital Economics’ brand. Its clients are most of the major players in the market, and it collaborates with the World Economic Forum on macro industry issues.