CHICAGO ( MainStreet) -- Cyber Monday started the week off with a bang. IBM's ( IBM) annual Cyber Monday Benchmark, which tracks transactions from 500 retailers, found sales were up 33% this year compared with 2010. The peak shopping time was 2 p.m. Eastern (11 a.m. Pacific), which suggests that an awful lot of Americans did their holiday ordering from the office.Is that a problem? For many small-business owners, how and when their employees use the Internet is an eternal, nagging concern. Now that social media plays an ever-more-important part in marketing, it's unrealistic to cut off all access to Facebook and Twitter, especially if your company uses them to reach out to customers. But does making those sites available give workers tacit permission to update their personal accounts all day? Is productivity suffering?
|For many small-business owners, how and when their employees use the Internet is an eternal, nagging concern.|