Sears Pegged as Dinosaur by Shoppers

NEW YORK ( TheStreet) -- Sears ( SHLD) reported a wider-than-expected third-quarter loss as sales continued to fall, begging the question, when was the last time anyone actually shopped at the department store?

We threw this question out to our readers via Twitter and Facebook and unsurprisingly, most respondents haven't stepped foot into a Sears store for the better part of the last decade.

Sears was once the go-to destination for appliance, tools and other hard goods, holding a 40% market share in this category in 2000. But its share in this space has dwindled down to about 20% and is still heading south, said Craig Johnson, president at Customer Growth Partners.

This trend was reflected in readers' comments.

Brett Dixon said on Facebook that he hasn't been to Sears for seven years when he last needed a new washing machine and dryer.

CameronMRice said on Twitter that it has been so long since he last went to Sears that he can't even remember. "I think I purchased a wrench," he Tweeted.

Those who have shopped at Sears in recent years described it as a dinosaur.

John Kelm went to Sears last week to purchase an air filter for his leaf vac.

"As usual more employees than customers in the store, fewer than 40 cars in the lot and those archaic check-outs; a once mighty retailer that has become hopelessly lost," he said on Facebook.

Businessjerk said on Twitter: "I went to Sears six months ago to buy a tool that was on sale ... waiting in line for 15 minutes and eventually gave up. Haven't been back."

Neil Petagno went to Sears a few months ago to buy a Kenmore microwave. "Horrible service," he commented on Facebook.

Jess Riddile said on Facebook: "I walk through Sears when I go to the mall. There's always plenty of good, close parking spots outside of Sears."

Ronald Kooch said he went to Sears last weekend on the hunt for home appliances. " I walked right out because they were overpriced compared to Howard's and Best Buy too," he said on Facebook.

Deborah Murphy said on Facebook that she will never shop at Sears again. "Several years ago tried to buy a set of their top-of-the-line front load washer and dryer. They would not let me make the purchase either online or over the phone without a Sears' credit card. I refuse to get a department store card I don't need. I am self-employed and was in the middle of our busy season for our business and didn't have time to drive to a store to make the purchase (which we could do with our regular credit card we used, as long as we were in the store to make the purchase). Both washer and dryer died within a week and I was in desperate need. Ended up calling a local appliance store and purchased over the phone, they also came and took the old appliances away, and installed the ones we purchased free of charge. Because of Sears' ridiculous policy, I do not plan on shopping there again if I don't have to."

But there are still some Sears loyalists.

Paul Yaffe said on Facebook that he goes to the stores all the time. "I love their price-matching policy along with discounts. I usually browse Best Buy ( BBY)and Brandsmart USA for products then buy it from Sears with a price match and a 15% coupon."

Mary Armstrong Louk posted on Facebook that she went to Sears just this past weekend. "Love Sears! Our TVs, fridge, and tools are all from Sears and all bought in the last year."

>Sears May Be Leasing Out Its Future

Michael Grenda said on Facebook that he went to Sears last weekend and purchased new kitchen appliances. "Price matched to all competition and they were the cheapest."

Rob Bromley said on Facebook: "Sears is good. I love how all of these people act like they're too good for it. What is this middle school? Sears has Craftsman and Land's End for my little one so I'm in there a few times a year at least."

But neither Sears' fans or haters even mentioned shopping for apparel, shoes, accessories or home goods at Sears.

- Reported by Jeanine Poggi in New York

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