Amdocs Ltd. ( DOX)

Q4 2011 Earnings Call

November 8, 2011 5:00 PM ET


Liz Grausam – Vice President, Investor Relations

Eli Gelman – President and CEO

Tamar Rapaport Dagim – Chief Financial Officer


Chris Koh – Stifel, Nicolaus

Ashwin Shirvaikar – Citi

Shaul Eyal – Oppenheimer & Co.

Lauren Choi – J.P. Morgan

Julio Quinteros – Goldman Sachs

Shyam Patil – Raymond James & Associates

Daniel Meron – RBC Capital Markets

David Kaplan – Barclays Capital

Will Power – Robert Baird

Arvind Ramnani – UBS

Jason Kupferberg – Jefferies

Damon Guirdham – Generation Investment Management

Scott Sutherland – Wedbush Securities



Please standby. Good day, everyone. And welcome to the Amdocs Fourth Quarter 2011 Earnings Release Conference Call. Today’s call is being recorded and webcast.

At this time, I would like to turn the call over to Liz Grausam, Vice President of Investor Relations for Amdocs. Please go ahead.

Liz Grausam

Thank you, Brandon. Before we begin, I would like to point out that during this call we will discuss certain financial information that is not prepared in accordance with GAAP. The company’s management uses its financial information and its internal analysis in order to exclude the effect of acquisitions and other significant items that may have a disproportionate effect in a particular period.

Accordingly, management believes that isolating the effects of such events enable management and investors to consistently analyze the critical components and results of operations of the company’s business and to have a meaningful comparison to prior periods.

For more information regarding our use of non-GAAP financial measures, including reconciliations of these measures, we refer you to today’s earnings release, which will also be furnished to the SEC on a Form 6-K.

Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated.

These risks include but are not limited to the effects of general economic conditions and such other risks as discussed in our earnings release today and at greater length in the company’s filings with the Securities and Exchange Commission, including in our annual report on Form 20-F for the fiscal year ended September 30, 2010 as filed on December 7, 2010 and in our quarterly reports that we filed on Form 6-K filings on February 8, 2011 and May 11, 2011 and August 8, 2011.

Amdocs may elect to update these forward-looking statements at some point in the future; however, the company specifically disclaims any obligation to do so.

Participating on the call today are Eli Gelman, President and Chief Executive Officer of Amdocs; and Tamar Rapaport Dagim, Chief Financial Officer. Following our prepared comments we’ll open the call to Q&A.

Last, I just wanted to extend a thank you to all of you who participated in our recent investor perception study. We received valuable feedback that we will incorporate into our IR planning for 2012.

With that, let me turn the call over to Eli Gelman.

Eli Gelman

Thank you, Liz, and good afternoon to everybody on the call. As I’m completing my first year back at Amdocs, I would like to share with you on this call my reflections on our progress and performance during fiscal year 2011 and set a stage for 2012.

If I could summarize fiscal year 2011 in one word, it would be progress. We started the year with handful of challenges and of course, many opportunities and we had concluded the year with positive strikes forward on multiple fronts. Let me share with you more color on the different aspects of our progress.

Internally, we invested significantly in accelerating the knowledge level of our employees and through that improving our ability to deliver to our customers. This was a critical and successful program that positions us well to deliver on our new transformation project. Strategically, as we had introduced at the Analyst Day in February, we advanced our vision on the CX around the future of data monetization and customer experience.

I believe we are yet again setting the pace for the industry with a combination of Amdocs and Bridgewater. We can now offer our customers a product roadmap that elegantly and robustly addresses the need to drive greater value from data services. And I can tell you that the early feedback on this transaction has been positive and far-reaching.

Also at our Analyst Day, I depicted several areas of the business that I called diamond in the rough. While we haven’t made progress on all fronts, we have made progress on several.

In particular, Europe has begun to turn around. I say that with some hesitation, given the recent events and macroeconomics outlook in Europe. However, we have recently been awarded influence of this in the territory that are quite exciting and large.

In both OSS and cable, we have achieved some product and some successes in 2011, though financially, the progress has still been relatively modest. We continue to review both of these areas as potential growth business in the years to come.

In Digital Services, we’re exploring new areas in content, mobile payment and machine-to-machine as market dynamics continue to evolve. I do not, however, see the space being a major contributor in the near-term.

From the customer delivery standpoint, while we started the year with some challenging and complex implementations, we were able to turn them into successes. These successes, along with other customers facing activities resulted in an improvement in our overall customer satisfaction level this year.

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