NEW YORK (MainStreet) -- Netflix ( NFLX) hasn't exactly been a model of consumer friendliness during the past several months, but there was at least one thing the company did right during the price hike and aborted Qwikster experiment: clear communication. As customers raged against the now-infamous 60% price hike, CEO Reed Hastings emailed Netflix's customers in an attempt to placate them."I messed up. I owe everyone an explanation," he wrote in September. "I offer my sincere apology."
|Bank of America has been quiet in defeat after the debit card fee debacle, but there are some things the bank should be saying.|