For the third consecutive year, New Jersey Natural Gas (NJNG) ranked the highest in the eastern United States amongst large utilities, according to the J.D. Power and Associates 2011 Gas Utility Residential Customer Satisfaction Study. The annual study measures residential customer satisfaction with gas utility companies across six categories: billing and payment, price, corporate citizenship, communications, customer service and field service.

“To be recognized as the highest ranked large utility in the east region by J.D. Power and Associates for three years running is a tremendous accomplishment,” said Laurence M. Downes, chairman and CEO of NJNG. “I’d like to thank our employees for their tireless dedication and extraordinary commitment to serving our customers. This honor is truly a reflection of all that they do.”

NJNG ranked highest in overall customer satisfaction amongst natural gas utilities serving more than 400,000 customers in the east region. The company’s overall score of 635 is well above the regional average of 606. Additionally, NJNG was ranked as the top performer in the price, corporate citizenship, communications and customer service categories.

The Gas Utility Residential Customer Satisfaction Study, published for the past ten years, measures customer satisfaction with the 75 largest U.S. gas utility providers. These results are based on nearly 63,000 responses collected online over four quarterly fielding periods from September 2010 through July 2011. More information on the J.D. Power and Associates study can be found at

Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm’s quality and satisfaction measurements are based on responses from millions of consumers annually. For information on cell phone ratings, car reviews and ratings, car insurance, health insurance and more, please visit J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About New Jersey Natural Gas

New Jersey Natural Gas is the principal subsidiary of New Jersey Resources, a Fortune 1000 company, that provides safe and reliable natural gas and renewable energy services, including transportation, distribution and asset management in states from the Gulf Coast to the New England regions, including the Mid-Continent region, the West Coast and Canada, while investing in and maintaining an extensive infrastructure to support future growth. With over $2.5 billion in annual revenues, NJR safely and reliably operates and maintains 6,800 miles of natural gas transportation and distribution infrastructure to serve nearly half a million customers; develops and manages a diverse portfolio of 1.54 Bcf/day of firm transportation and over 59 Bcf of firm storage capacity; offers low carbon solutions of clean energy through its commercial and residential solar programs and provides appliance installation, repair and contract service to nearly 150,000 homes and businesses. Additionally, NJR holds investments in midstream assets through equity partnerships including Steckman Ridge and Iroquois. Through Conserve to Preserve®, NJR is helping customers save energy and money by promoting conservation and encouraging efficiency. For more information about NJR, visit

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