Keynote Systems And PagerDuty Announce Integration To Provide Keynote Customers With Advanced Alerting Via Phone And SMS

O’REILLY VELOCITY CONFERENCE, BOOTH 301 Keynote® Systems (NASDAQ: KEYN), the global leader in Internet and mobile cloud monitoring, and PagerDuty, today announced the integration of PagerDuty’s advanced phone alerting tools for users of the MyKeynote portal. MyKeynote is a single unified portal through which Keynote customers can manage all their mobile and website monitoring and testing data within a single user interface and across the full spectrum of Keynote products from Web and mobile monitoring to alerts, VoIP monitoring and load testing.

Building on the power and flexibility of Keynote’s Smart Alerts, the Keynote-PagerDuty integration allows Keynote e-mail alerts to be sent via phone or SMS directly to operations team members and support staff wherever they may be. PagerDuty alerts can also be configured to any notification chain, sending emails and texts to all the right people -- and if they don't respond, the issue can be auto-escalated to a team member so incident alerts never go unseen or heard.

“We are delighted to offer PagerDuty’s sophisticated phone alerting tools to Keynote customers, allowing them to receive their Keynote alerts via a phone call, an SMS or to enhance the email alerts they already receive,” said Alex Solomon, founder and CEO at PagerDuty. “Keynote is a world leader in mobile and Internet cloud monitoring, and we are excited to add our alerting and on-call management capabilities to their already robust monitoring toolset. Together, we can help IT departments detect and fix critical issues as quickly as possible in order to reduce expensive downtime.”

PagerDuty is an alarm aggregation and dispatching service for system administrators and support teams. The service collects alerts from existing monitoring tools, provides an integrated view of all existing alarms and alerts the designated responder if there's a problem. PagerDuty allows users to build sophisticated alerting rules to determine who to contact when problems occur. Multiple levels of coverage can also be assigned to ensure that if the "primary" on-call person doesn't respond to an alert in a timely fashion it will automatically be escalated to a "secondary" person, and so on until the issue is addressed.

Additional features of the advanced phone call and SMS alerts from PagerDuty for Keynote customers include:

  • Graphical creation of on-call schedules;
  • Multi-level escalation chains with both automatic escalation after a timeout and manual escalation;
  • Customized per-user notification sequences. Each user can receive alerts using any combination of phone calls, SMSs, and emails;
  • Alarms can be suppressed, escalated or resolved directly from the phone. No need to pull out a laptop if an alert comes in at a bad time;
  • Full incident logging shows all actions taken in response to an alarm.

"Keynote provides unparalleled email alerting capabilities through Keynote Smart Alerts and now that we are able to offer phone-based alerting from PagerDuty we have provided Keynote customers with one more way to stay ahead of the curve and respond to incidents at the speed of the Web," said Vik Chaudhary, vice president of product management & corporate development at Keynote. "Our existing alerting capabilities, combined with PagerDuty’s sophisticated alert management capabilities, provide enterprises with a failsafe alerting solution. For example, it is invaluable to a sysadmin to be able to suppress, escalate or resolve alerts directly from a phone. Many of our enterprise customers have asked for advanced features such as customized per-user notification sequences, where each user can receive alerts using any combination of phone calls, SMSs and emails – and we are pleased to meet their needs.”

Follow Keynote on Twitter at: http://www.twitter.com/KeynoteSystems and http://www.twitter.com/Keynote_Mobile

About Keynote

Keynote Systems (NASDAQ: KEYN) is the global leader in Internet and mobile cloud monitoring. We provide companies with solutions for continuously improving the online experience. Founded in 1995, Keynote delivers testing, monitoring and measurement products and services for any enterprise including online portals, e-commerce sites, B2B sites, mobile operators and mobile infrastructure providers. Keynote products and services help companies improve customer experience in four areas: Web performance, mobile quality, streaming and real user experience testing.

Known as The Mobile and Internet Performance Authority™, Keynote has a market-leading on-demand infrastructure of over 3,000 measurement computers and mobile devices in over 275 locations around the world. Keynote's 2,800 customers represent top Internet and mobile companies including American Express, AT&T, Disney, eBay, E*TRADE, Expedia, Google, Microsoft, SonyEricsson, T-Mobile and Vodafone.

Keynote Systems, Inc. is headquartered in San Mateo, California and can be reached at www.keynote.com or by phone in the U.S. at 1-800-KEYNOTE.

About PagerDuty:

PagerDuty's SaaS alerting and incident tracking system helps operations engineers and developers resolve problems with their IT systems as quickly as possible. PagerDuty integrates with a variety of monitoring tools and handles the people part of the equation: alerting (via phone, SMS, email), on-call scheduling for teams, and automatic escalation of critical issues.

PagerDuty is trusted by fortune 500 companies and startups alike. Customers include 37signals, Admob, National Instruments, Rackspace, Heroku, Linode and Quora.

Keynote®, DataPulse®, CustomerScope®, Keynote CE Rankings®, Keynote Customer Experience Rankings®, Perspective®, Keynote Red Alert®, Keynote Traffic Perspective®, Keynote WebEffective®, The Internet Performance Authority®, MyKeynote® , SIGOS®, SITE®, Keynote™, The Mobile & Internet Performance Authority™, Screen Sensing Technology, Open APM and Keynote FlexUse™ are trademarks or registered trademarks of Keynote Systems, Inc. in the United States and/or other countries. All other trademarks are the property of their respective owners. © 2011 Keynote Systems, Inc.

Copyright Business Wire 2010

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