“During this difficult time, we remain committed to working with our customers directly impacted by this disaster,” said Jones. “Our T-Mobile customers have a long history of giving during times of crisis. Working with our partners at the American Red Cross, we have made it even easier to give.”About T-Mobile USA, Inc. Based in Bellevue, Wash., T-Mobile USA, Inc. is the U.S. wireless operation of Deutsche Telekom AG. By the end of the fourth quarter of 2010, approximately 130 million mobile customers were served by the mobile communication segments of the Deutsche Telekom group — 33.7 million by T-Mobile USA — all via GSM and UMTS, the world’s most widely-used digital wireless standards. Today, T-Mobile operates America's largest 4G network, and is delivering a compelling 4G experience across a broad lineup of leading devices in more places than competing 4G services. T-Mobile USA’s innovative wireless products and services empower and enable people to stay connected and productive while mobile. Multiple independent research studies continue to rank T-Mobile USA as a leader in customer care and customer satisfaction. For more information, please visit http://www.T-Mobile.com. T-Mobile is a federally registered trademark of Deutsche Telekom AG. For further information on Deutsche Telekom, please visit www.telekom.de/investor-relations.
In the wake of the storms that devastated the southern United States this week, T-Mobile USA has announced efforts to keep customers connected to loved ones, as well as provide relief to those directly impacted by the disaster. Despite wide-spread power outages affecting more than one million people, T-Mobile voice and data services remain available for customers in the affected areas. “As soon as the storms had left the area, T-Mobile engineers and technicians were onsite to restore crucial communications for our customers,” said Brian Jones, vice president and general manager at T-Mobile USA. “We are working in conjunction with local power companies as well as the Tennessee Valley Authority during the power restoration process. In the meantime, we have deployed generators across the region to ensure our customers are served during this crisis.” Although the T-Mobile network is up and running, the company continues to take precautionary efforts to safeguard the network. Since commercial power outages have been widespread, T-Mobile has backup generators and additional fuel in place and ready to continue powering the network, if needed. The company’s critical network operations centers have backup and redundancy plans in place and rapid response engineering teams are focused on keeping service up and running for T-Mobile customers. T-Mobile does not charge for text messages sent to mobile giving campaigns T-Mobile customers who are interested in helping can text “REDCROSS” to “90999”. Please follow their instructions so that your donation of $10 will be given to the American Red Cross to help with relief efforts. Your donation will be charged to your T-Mobile phone bill, and one hundred percent of this donation goes directly to the Red Cross. T-Mobile does not charge for text messages sent to mobile giving campaigns and customers who do not have a messaging plan will not be charged, nor will the text messages be deducted from messaging plans.