ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated unified communications, today announced Donald Joos will be joining the company as vice president of global services. Reporting directly to ShoreTel CEO, Peter Blackmore, Joos will play a critical role in the continued expansion of ShoreTel’s world-class service to customers and partners around the world.

Joos comes to ShoreTel from Avaya, where he spent nine years as a company vice president – leading the teams for channel transformation, integrations and global customer satisfaction, North American services, global implementation, and global customer care centers. In his most recent position, Joos defined, developed and deployed strategic initiatives to advance the company’s go-to-market model, including the successful integration of Nortel Enterprise Solutions. He has been recognized for his proven track record of building and transforming businesses through innovative growth plays, and brings a wealth of strategy, operations and execution experience to ShoreTel.

“Throughout his career, Don has been a driving force in global service and operations,” said Peter Blackmore, ShoreTel president and CEO. “He will be our customer satisfaction champion, and our customers, partners, employees and shareholders will all benefit from his rare ability to drive business and financial strategies from vision to reality.”

Joos will be relocating to Austin, Texas, with his family, where he previously helped build an e-commerce start-up. As the latest addition to ShoreTel’s Austin services hub, Joos will be leading the global services team and helping the company continue its industry-leading growth.

About ShoreTel

ShoreTel, Inc. (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit

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