Business owners want to ensure their company succeeds, but they may not at first hire more-qualified staff to take over functions that require such specialized skills as marketing or business accounting. Whether by choice or because they can't afford to hire, the owner typically inherits these tasks. In fact, it is common for business owners to remain in control over all aspects of the business -- ensuring the job gets done right. As a company grows, though, this may not be so efficient. "When a company is in its earliest stages, its success is really driven by the owner's strengths and willpower. It takes a lot of willpower and skill to get a company off the ground and get it to the point where it's profitable," says Randy Albert, COO of Phimation Strategy Group in Michigan, a consulting firm that helps small businesses expand. "But once it reaches that point -- in order to continue -- you need a broader skill set. The owner can no longer be everywhere at once. Nor should they be." Even if it's difficult to let go of the reins, owners need to realize they can't do everything, Albert says. They need to check themselves on control issues and either hire, outsource or allow trusted employees to take responsibility for certain functions. "Once you get to even eight
Once a company sees success with its product or service, the challenge is to find ways to keep the momentum going, experts say. "When a company is founded they're usually founded on one thing they do well. Somebody had a technical skill they found a market for or, if it's a deli, a kind of sandwich that really hit it off with the public," Albert says. In the early stages, it's the market -- customers -- that will drive a company's growth plans. "You know immediately that putting that extra cash into an investment is going to serve something that a customer wants," Albert says. But the more successful a business becomes, the more leeway an owner has to expand on products or services that may or may not be appealing to customers. Owners need to watch overinvesting in a new service until there is a proven market for it. "All of a sudden you have a pool of resources available that you can spend on pet projects. Those pet projects are no longer being specifically demanded from the market. A lot of times that second one isn't a good idea," Albert says. "You really need to make sure you get market feedback on any new investment, new product, innovation or new geography," he says. "The consequences are higher, investments are bigger -- you can no longer bootstrap a way into a market. You have to have a much more diligent product with the market."
Paying for personal items, such as cars, second homes or social outings with cash reserved for business expenses is a big no-no, according to James McTevia, turnaround expert and managing member of McTevia & Associates. "This is a big reason why many business owners often get into trouble," he says. It's an easy trap to fall into, especially when the business becomes a person's life, but it is imperative to keep personal and business expenses separate -- for tax and accounting reasons. Many entrepreneurs start a company because they think it's going to be a cash cow and use money for personal items -- often excusing it with the tough lifestyle required by a business owner, says McTevia, who's been in the bankruptcy business for more than 50 years. They may be starting a business for the wrong reasons: "To make a lot of money," McTevia says. To be successful, a business needs that money reinvested. "Golf club memberships, company cars, the condo in Mexico or cottage in upstate New York, I've had to chase it all," he says.
Business owners may have some great ideas to increase revenue, but if the ideas stray too far from the business' original mission or plan or if the staff or funds aren't available, implementation may be difficult. If a business owner forces the changes or overspends, it is likely to come back to bite them. Small companies need to focus and prioritize. For instance, marketing a company can take many different shapes, from aggressive public relations to social media to advertising. "Depending on your size and resources you could only do so many of those well at a given time -- unless you're a huge corporation that could hit all those fronts," Phimation's Albert says. "You need to really consistently revisit all the things that are on your plate and make sure they are really linked to your strategy," he says. Albert used Phimation's growth strategy as an example. The company is looking to expand into coaching and products that could be sold along with its consulting work. "It's easy to get distracted," he says. "We keep aligning our resources with the strategy."
Say goodbye, 9-to-5 job! Say goodbye to four weeks' vacation, travel reimbursement, free cookies in the lunchroom and other perks. This is the life of the business owner. A good percentage of people become business owners based on emotions and not practicality, says Thomas Shinick, president and CEO of Corporate Development Partners and a professor of small-business management and entrepreneurship at Adelphi University. "They like the notoriety. They like the attention of being a business owner
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