"It used to be returns were decent and scrutiny was low. Everyone knows the current servicing system is broken. Everything's going to be more tightly scrutinized and regulated, fees will be reset. There will be a whole public policy discussion about how to make the business more transparent and consumer friendly," says Rob Zimmer, principal at Washington-based consulting firm TVDC. But Rochdale's Bove doesn't think all the scrutiny will prompt larger servicers to consider exiting what still has the potential to be a hugely-profitable business. "Goldman, which has never been a major player in the mortgage markets, put its toe in, got burned very quickly, and now wants to get out," Bove says. -- Written by Dan Freed in New York.