Manheim, the Australian market leader in the provision of automotive remarketing services, will consolidate its IT service management platform with BMC Software’s (NASDAQ: BMC) Remedy OnDemand solution.

Manheim chose the SaaS-based BMC Remedy OnDemand service desk solution because it is a low-cost alternative to the traditional on-premise options. Equally important in this decision was the ability to integrate all business units and departments in one platform to reduce IT support costs and increase transparency across the organization.

“Manheim is firmly focused on providing exceptional service to our customers, both internal and external,” said Philip Thorpe, CIO at Manheim. “But to achieve that outcome and maximize customer satisfaction, we have to implement a consolidated IT service management platform. This is a critical business need to support the transformation and expansion of our business beyond the traditional ‘on-premise’ auctions and asset remarketing services through our existing and new online solutions and platforms across the region.”

BMC Remedy OnDemand will provide integrated ITIL®-compliant incident, problem, change, asset and knowledge management processes, which will reduce complexity associated with Manheim’s current manual efforts.

As with BMC’s on-premise Remedy IT Service Management solution, Manheim will benefit from all the ITIL®-compliant service desk capabilities but without the cost of on-premise infrastructure or support.

“This is another important win for BMC’s Remedy OnDemand team,” said Gary Mitchell, BMC’s country manager for Australia and New Zealand. “BMC’s SaaS delivery model is proving very popular alongside our on-premise IT Service Management solutions because it gives smaller businesses a cost effective IT support platform, but one that is still rich with enterprise-class capabilities.”

Business Runs on IT. IT Runs on BMC Software.

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