Cash Converters International, a franchised retail network listed on the Australian and London stock exchanges with more than 600 stores in 21 countries, will manage business service incidents across its network of 310 outlets in Australia and the UK with BMC Software’s (NASDAQ: BMC) Remedy OnDemand SaaS solution. After a competitive tender, Cash Converters chose the BMC Remedy OnDemand solution because it offered comprehensive functionality, ITIL® compatibility and the option of multi-tenancy for Cash Converters to integrate other global sites as required. This solution represented the best fit for Cash Converters as the company is currently in acquisition mode and is deploying a new business management application in addition to other strategic business solutions across its Australian and UK stores. The company is in the process of creating a service desk with 18 initial agents internationally. “We looked at a number of service management solutions and selected BMC Remedy OnDemand because it was the best strategic fit with the current and future needs of our operations,” said Barry Eldred, project manager for Cash Converters International. “BMC’s ability to offer a SaaS product that can easily integrate with our new business management application ensured a low-cost alternative to traditional on-premise solutions without sacrificing functionality.” As with BMC’s on-premise Remedy IT Service Management solution, Cash Converters will benefit from all the ITIL®-compliant service desk capabilities, but without the cost of on-premise infrastructure or administration. “Enterprises, small and medium-sized companies across many industries are now moving critical business services to the cloud,” said Gary Mitchell, BMC’s country manager for Australia and New Zealand. “The overwhelming interest we’re experiencing in BMC Remedy OnDemand reflects the significant benefits that organizations know they can now get from hosted services without compromising functionality or future growth.” Unlike alternative SaaS offerings, the BMC Remedy OnDemand solution delivers a fully-integrated enterprise-class service management suite and a comprehensive self-service model that provides a dramatic increase in operational efficiency and service quality.
Business Runs on IT. IT Runs on BMC Software.Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across distributed, mainframe, virtual and cloud environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended December 31, 2010, BMC revenue was approximately $2 billion. BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © Copyright 2011 BMC Software, Inc. ITIL® is a registered trademark, and a registered community trademark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office, and is used here by BMC Software, Inc., under license from and with the permission of OGC.