BEDFORD, Mass., Feb. 28, 2011 (GLOBE NEWSWIRE) -- The proliferation of mobile communications is having a profound impact on consumer behavior. Today's consumers are texting more, making fewer phone calls and demanding information in ways that suit their "on-the-go" lifestyle and self-service nature. Few companies, however, are keeping pace with these evolving consumer communications preferences. The mobile revolution and consumer demand for real-time self-service options dictate changes in the way organizations interact with their customers.

Achieve Breakthrough Results: Add Text to Your Voice Messaging Strategy

Proactive communications strategies using various combinations of automated voice messaging and text messaging have proven to increase customer satisfaction, accelerate response times, and lower costs. On March 3, 2011, SoundBite Communications, Inc. (Nasdaq:SDBT), a leading provider of on-demand, multi-channel proactive customer communications, will host a 30-minute webcast to discuss:
  • Successful multi-channel communication techniques used by leading organizations
  • Key considerations for adding text messaging into a customer communications strategy
  • Voice and text messaging strategies used to proactively communicate throughout marketing, customer care, payments and collection activities

WHEN:        Thursday, March 3, 2011
     2:00 p.m. ET
WHO: Alan Berrey, Vice President, Emerging Solutions, SoundBite Communications
  Jennifer Roderick, Director, Enterprise Programs, SoundBite Communications
  Bob Cotting, Director, Enterprise Programs, SoundBite Communications

About SoundBite Communications

SoundBite Communications is a leading provider of on-demand, multi-channel proactive customer communications solutions designed to transform the way organizations communicate throughout the customer lifecycle to build trusted, lifelong and profitable relationships. Clients can leverage SoundBite's proactive customer communications offering and expertise in designing, executing and optimizing communications strategies to engage in relevant customer interactions that deliver long-term business value. Visit for more information.

SoundBite is a registered service mark of SoundBite Communications, Inc.

The SoundBite Communications, Inc. logo is available at

CONTACT: Media Contacts:         Marie Ruzzo         SoundBite Communications         +1 781 897 2632                  Julie Goldman or Michael McDonough         Schwartz Communications         +1 781 684 0770

SoundBite Communications