Newer MLGW Customers Must Prove Identity Or Face Service Interruptions

By Memphis Business Journal

Approximately 475 Memphis Light, Gas & Water customers may face service interruptions, thanks to a new federal law.

The Fair and Accurate Credit Transaction Act requires MLGW customers who began their service during or after October 2010 to provide proof of their identities. Established MLGW customers do not have to provide any additional information. However, if they update or alter their services, they could be required to provide the new information.

MLGW estimates 475 new customers have not provided proof of identity through Residential Service Agreements or General Power Service Agreements. The agreements require customers to provide two forms of identity, one of which must be a photo ID.

Acceptable forms of identity include: A valid driverâ¿¿s license, Tennessee Driverâ¿¿s Certificate or official state ID card issued by the state; federal identification, including a passport/visa, alien registration card or military ID card; voterâ¿¿s registration or social security card; certified copy of birth certificate; or IRS individual taxpayer ID number card.

The new federal law, which became effective Jan. 1, is designed to protect businesses and individuals from identity theft.

⿿There are more than 9 million identities stolen in the United States every year, mostly for purposes of fraud,⿝ Jerry Collins, MLGW president and CEO, said in a statement. ⿿MLGW does not want a single customer to be defrauded as a result of identity theft and has procedures in place designed to stop anyone who might be seeking to steal your identity.⿝

Affected customers have 30 days to provide appropriate identification or risk having their utilities cut off.

For more information, call Glen Thomas at (901) 528-4557.

Copyright 2011 American City Business Journals

http://www.bizjournals.com/memphis/news/2011/01/04/newer-mlgw-customers-must-prove.html?ana=thestreet

Copyright bizjournals.com 2010

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