BEDFORD, Mass., Nov. 3, 2010 (GLOBE NEWSWIRE) -- SoundBite Communications, Inc. (Nasdaq:SDBT) today announced its financial results for the third quarter, 2010. Third quarter revenues, computed in accordance with U.S. generally accepted accounting principles (GAAP), were $9.7 million, a decrease of 7% compared to the same quarter in 2009. On a GAAP basis, net loss per share was $0.07 in the third quarter versus a net loss per share of $0.04 in the same quarter of 2009. On a non-GAAP basis, after excluding non-cash stock compensation expense and amortization of intangibles, net loss per share was $0.05 in the third quarter compared to a net loss per share of $0.02 in the same quarter in 2009.

"SoundBite continues to make progress in our strategic growth areas of global growth, mobile momentum and hosted predictive dialer despite the economic headwinds we face. During the quarter, we launched our hosted Predictive Dialer Offering, saw an acceleration of activity in the interactive mobile space, and are beginning to see our UK business start to ramp," stated Jim Milton, president and CEO of SoundBite Communications.  

Milton continued, "On the financial front, the revenue ramp was still slower than we anticipated. Despite revenue results at the low end of our forecasted revenue guidance, our other key financial metrics were at the mid-point or higher of our guided range."

Highlights of the Quarter
  • Announced the addition of predictive dialing functionality to enhance customer contact strategies. The new hosted predictive dialing solutions allow collections agencies and large consumer-facing organizations to select the most effective contact strategy required to achieve their business objectives.
  • Selected by Barclaycard UK and one other major European financial services provider to deliver proactive customer communications and ramping two European reseller relationships. The Company also established a wholly-owned subsidiary, SoundBite Communications UK, Limited, to meet the growing demand for its proactive customer communications solutions in Europe.
  • Ranked #1 for customer satisfaction in Ovum's Proactive Customer Communications report. The report cites that SoundBite is both highly recognized and highly regarded by clients as a provider of hosted proactive customer communications.  The Company achieved industry-leading results in both end-user sentiment scores and in technological assessment scores including product strategy, features and functionality, data integration, reliability and scalability.

Quarterly Results

GAAP Results

Gross margin for the third quarter of 2010 was 59.3% versus 59.8% in the third quarter of 2009.  Operating expenses were $7.0 million in the third quarter of 2010 and as a percentage of revenues were 71.5% versus 66.5% in the year-earlier period.     

Net loss was $1.2 million for the third quarter of 2010 versus a net loss of $689,000 in the third quarter of 2009. Net loss per share for the third quarter of 2010 was $0.07, versus a net loss per share of $0.04 in the same quarter of 2009. 

Net loss in the third quarter of 2010 included stock-based compensation expense of $343,000 and amortization of intangible assets of $14,000. Net loss in the third quarter of 2009 included stock-based compensation expense of $287,000 and, amortization of intangibles of $29,000 associated with the Company's acquisition of Mobile Collect (see the attached table for a breakdown of stock-based compensation expense by operating statement line item).  

Non-GAAP Results

Third quarter 2010 non-GAAP net loss per share was $0.05, compared to a non-GAAP net loss per share of $0.02 for the same period in 2009. Non-GAAP net loss computations exclude stock compensation expense and amortization. A reconciliation of the most comparable GAAP financial measure to the non-GAAP measure used above is included with the financial tables at the end of this release.

Free cash flow, calculated as cash flow from operating activities, less payments of contingent purchase price related to our Mobile Collect acquisition, investments in capitalized software and purchases of property and equipment, the third quarter resulted in a negative free cash flow of approximately $32,000.

Fourth Quarter and Full Year Guidance

Based on information available as of November 3, 2010, SoundBite is issuing guidance for the fourth quarter and full year 2010 as follows:

For the fourth quarter of 2010, SoundBite currently projects revenues in the range of $9.8 million to $10.4 million and gross margin in the range of 60% to 61%. Operating expenses are expected to be approximately $6.6 million. The projection for GAAP operating loss is in the range of $100,000 to $500,000, and on a per share basis $0.00 to a net loss of $0.03 for the fourth quarter of 2010. 

The non-GAAP operating projections are for an operating loss of $150,000 to operating income of $250,000, or a non-GAAP net loss per share of $0.01 to earnings per share of $0.01. Non-GAAP per share estimates exclude the effects of estimated stock-based compensation expense of approximately $350,000 and amortization of intangibles of $25,000 associated with the Company's acquisition of Mobile Collect and assumes a basic weighted share count of approximately 16.4 million shares for the fourth quarter of 2010. SoundBite expects capital expenditures to be approximately $400,000 and depreciation expense to be approximately $400,000.

For the full year 2010, SoundBite projects revenues in the range of $39.1 million to $39.7 million. On a full year basis, it estimates that gross margin will be in the range of 59% to 60%. Operating expenses are expected to be approximately $28.0 million. The projection for full year 2010 GAAP operating loss is in the range of $3.9 million to $4.3 million, with a GAAP net loss per share range of $0.24 to $0.26. 

On a non-GAAP basis, full year operating loss is projected to be $2.4 million to $2.8 million, with non-GAAP net loss per share in the range of $0.15 to $0.17. Non-GAAP net loss per share estimates exclude the effects of estimated stock-based compensation expense of approximately $1.4 million and amortization of intangibles of $75,000 associated with the Company's acquisition of Mobile Collect and assumes a basic weighted share count of approximately 16.4 million shares for the full year 2010. SoundBite expects capital expenditures to be approximately $1.7 million and depreciation expense to be approximately $1.9 million.

Webcast and Teleconference Information

The Company will host a conference call today at 5:00 p.m. ET to discuss its financial results.  A live and archived webcast of the event will be available at http://ir.soundbite.com/events.cfm . A live dial-in is available domestically at 888-350-0137 and internationally at +1-970-315-0478. A replay of the call will be available two hours after the live call until 11:59 p.m. ET on November 5, 2010 and can be accessed by dialing 800-642-1687 for domestic callers and +1-706-645-9291 for international callers and entering passcode 17064148.

Non-GAAP Measures

To supplement its statements of operations information presented in accordance with GAAP, SoundBite uses non-GAAP measures for net loss per share and free cash flow. In order for investors to be better able to compare its current results with those of previous periods, SoundBite has shown a reconciliation of GAAP to non-GAAP financial measures. The net loss per share reconciliation adjusts the GAAP net loss per share to exclude stock compensation expense, amortization, impairment of goodwill, and severance expense. The free cash flow reconciliation adjusts the GAAP cash flow from operating activities to exclude contingent purchase price related to our Mobile Collect acquisition, investments in capitalized software and purchases of property and equipment.  SoundBite believes the presentation of these non-GAAP financial measure enhance investors' overall understanding of SoundBite's historical financial performance. The presentation of non-GAAP net loss per share and free cash flow is not meant to be considered in isolation or as a substitute for SoundBite's financial results prepared in accordance with GAAP, and SoundBite's non-GAAP financial measures may be different from non-GAAP financial measures used by other companies.

About SoundBite Communications

SoundBite Communications is a leading provider of on-demand, multi-channel proactive customer communications solutions designed to transform the way organizations communicate throughout the customer lifecycle to build trusted, lifelong and profitable relationships. Clients can leverage SoundBite's proactive customer communications offering and expertise in designing, executing and optimizing communications strategies to engage in relevant customer interactions that deliver long-term business value. Visit SoundBite.com for more information.

The SoundBite Communications, Inc. logo is available at http://www.globenewswire.com/newsroom/prs/?pkgid=4393

Forward-Looking Statement

This is a "safe harbor" statement under the Private Securities Litigation Reform Act of 1995. Any forward-looking statements contained in this press release, including statements made under "Fourth Quarter and Full Year 2010 Guidance," are based upon SoundBite's historical performance and its current plans, estimates and expectations. The inclusion of this forward-looking information should not be regarded as a representation by SoundBite, its management or any other person that the future plans, estimates or expectations contemplated by SoundBite will be achieved. These forward-looking statements represent SoundBite's expectations as of the date of this press release. Subsequent events may cause these expectations to change, and SoundBite disclaims any obligation to update the forward-looking statements in the future. Matters subject to forward-looking statements involve known and unknown risks and uncertainties, including: slower than anticipated development of the market for automated voice messaging services; defects in SoundBite's platform; disruptions in its service or errors in its execution; discontinued or decreased use of SoundBite's service by its clients, which are not subject to minimum purchase requirements for any reason, including market conditions and regulatory developments; and the occurrence of events adversely affecting the collection agencies industry or in-house collection departments, which account for a significant portion of SoundBite's revenues. These and other factors, including the factors set forth under the caption "Item 1A. Risk Factors" of Part II in SoundBite's most recent quarterly report on Form 10-Q filed with the Securities and Exchange Commission, could cause SoundBite's performance or achievements to be materially different from those expressed or implied by the forward-looking statements.

SoundBite is a registered service mark of SoundBite Communications, Inc.

(SDBT: F, G)
SOUNDBITE COMMUNICATIONS, INC. AND SUBSIDIARIES
Condensed Consolidated Statements of Operations
(Unaudited)
(in thousands, except share and per share amounts)
         
         
         
  Three Months Ended September 30, Nine Months Ended September 30,
  2010 2009 2010 2009
Revenues   $ 9,723  $ 10,457  $ 29,347  $ 29,574
Cost of revenues (1) 3,961 4,202 11,908 11,740
Gross profit  5,762 6,255 17,439 17,834
Operating expenses:        
Research and development (1) 1,519 1,420 4,536 4,186
Sales and marketing (1) 3,740 3,704 11,037 10,875
General and administrative (1) 1,693 1,831 5,233 6,045
Impairment of goodwill 0 0 0 121
Total operating expenses  6,952 6,955 20,806 21,227
Operating loss (1,190) (700) (3,367) (3,393)
Other income:        
Interest and other income  7 11 11 66
Net loss  $ (1,183)  $ (689)  $ (3,356)  $ (3,327)
         
Net loss per common share:        
Basic and diluted  $ (0.07)  $ (0.04)  $ (0.21)  $ (0.21)
Weighted average common shares outstanding:        
Basic and diluted 16,359,705 16,128,593 16,334,603 15,844,296
         
(1) Amounts include stock-based compensation expense, as follows:    
         
  Three Months Ended September 30, Nine Months Ended September 30,
  2010 2009 2010 2009
         
Cost of revenues  $ 11  $ 8  $ 31  $ 21
Research and development 64 30 180 76
Sales and marketing  123 123 355 327
General and administrative 145 126 450 356
   $ 343  $ 287  $ 1,016  $ 780
 
SOUNDBITE COMMUNICATIONS, INC. AND SUBSIDIARIES
Condensed Consolidated Balance Sheets
(in thousands, except share amounts)
   
  September 30, 2010 December 31, 2009
Assets    
Current assets:    
Cash and cash equivalents  $ 35,172  $ 36,322
Accounts receivable, net of allowance for doubtful accounts of $197 at September 30, 2010 and $152 at December 31, 2009 6,547 6,878
Prepaid expenses and other current assets 1,047 1,344
Total current assets 42,766 44,544
Property and equipment, net 2,577 2,789
Intangible assets, net 518 79
Goodwill 599 213
Other assets 182 129
Total assets  $ 46,642  $ 47,754
     
Liabilities and Stockholders' Equity    
Current liabilities:    
Accounts payable  $ 1,794  $ 973
Accrued expenses 3,613 3,212
Total current liabilities 5,407 4,185
     
Non-current liabilities:    
Other liabilities 461 537
Total liabilities 5,868 4,722
     
Stockholders' equity:    
Common stock, $0.001 par value — 75,000,000 shares authorized; 16,564,455 and 16,506,730 shares issued at September 30, 2010 and December 31, 2009; 16,369,070 and 16,311,345 shares outstanding at September 30, 2010 and December 31, 2009 17 17
Additional paid-in capital 69,109 68,011
Treasury stock, at cost —195,385 shares at September 30, 2010 and December 31, 2009 (132) (132)
Accumulated other comprehensive loss (72) (72)
Accumulated deficit  (28,148)  (24,792)
Total stockholders' equity 40,774 43,032
Total liabilities and stockholders' equity  $ 46,642  $ 47,754
 
SOUNDBITE COMMUNICATIONS, INC. AND SUBSIDIARIES
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(Unaudited) 
(in thousands)
     
  Nine Months Ended September 30,
  2010 2009
Cash flows from operating activities:    
Net loss  $ (3,356)  $ (3,327)
Adjustments to reconcile net loss to net cash provided by operating activities:    
Depreciation of property and equipment 1,450 1,912
Amortization of intangible assets 50 96
Provision (recovery) for doubtful accounts 60 (47)
Stock-based compensation 1,016 780
Impairment of goodwill 0 121
Loss on disposal of equipment 0 21
Change in operating assets and liabilities, net of effect of acquisition:    
Accounts receivable 271 536
Prepaid expenses and other current assets 297 14
Other assets (53) 37
Accounts payable  693 344
Accrued expenses and other liabilities 283 (95)
Net cash provided by operating activities   711  392
Cash flows from investing activities:    
Cash paid related to acquisition of business (344) (216)
Investment in capitalized software (489) 0
Purchases of property and equipment (1,110) (804)
Net cash used in investing activities (1,943) (1,020)
Cash flows from financing activities:    
Proceeds from issuance of common stock upon exercise of stock options 82 329
Net cash provided by financing activities 82 329
Net decrease in cash and cash equivalents (1,150) (299)
Cash and cash equivalents, beginning of period  36,322 37,425
Cash and cash equivalents, end of period  $ 35,172  $ 37,126
     
Supplemental disclosure of non-cash investing activities:    
Property and equipment, included in accounts payable   $ 271  $ 26
Contingent cash payment to Mobile Collect, included in accrued expenses  $ 159  $ 95
 
SOUNDBITE COMMUNICATIONS, INC. AND SUBSIDIARIES
Reconciliation of GAAP Net Loss to Non-GAAP Net Loss and EPS
( in thousands, except share and per share amounts)
       
  Three Months Ended September 30, Nine Months Ended September 30,
  2010 2009 2010 2009
GAAP net loss  $ (1,183)  $ (689)  $ (3,356)  $ (3,327)
Stock Compensation Expense  343  287  1,016  780
Amortization Expense  14  29  50  96
Impairment of Goodwill  --   --   --   121
Severance expense  --   --   --   553
Non-GAAP net loss  $ (826)  $ (373)  $ (2,290)  $ (1,777)
         
Non-GAAP net loss per common share:        
Basic & Diluted  $ (0.05)  $ (0.02)  $ (0.14)  $ (0.11)
         
Weighted average common shares used in computing Non-GAAP net loss per common share:        
Basic & Diluted 16,359,705 16,128,593 16,334,603 15,844,296
 
SOUNDBITE COMMUNICATIONS, INC. AND SUBSIDIARIES
Reconciliation of GAAP Cash Flow from Operating Activities to Non-GAAP Free Cash Flow
( in thousands)
       
  Three Months Ended September 30, Nine Months Ended September 30,
  2010 2009 2010 2009
GAAP cash flow from operating activities  $ 765  $ 657  $ 711  $ 392
Contingent purchase price payments to Mobile Collect  (116)  (95)  (344)  (216)
Investments in capitalized software  (192)  --   (489)  -- 
Purchases of property and equipment  (489)  (459)  (1,110)  (804)
Non-GAAP free cash flow   $ (32)  $ 103  $ (1,232)  $ (628)
CONTACT:  SoundBite Communications, Inc.          IR Contact:          Lynn Ricci            781-897-2696            lricci@SoundBite.com          Media Contact:          Marie Ruzzo             781-897-2632            mruzzo@SoundBite.com

SoundBite Communications