By Business First of Columbus

Arcos Inc. has added another large electric utility as a customer for its automated system that calls out crews after normal business hours.

The Columbus-based company said Tuesday that United Illuminating Co. of New Haven, Conn., flipped the switch on Arcosâ¿¿ automated system July 20. Itâ¿¿s a three-year deal valued at six figures over the length of the contract, said an Arcos spokesman.

United Illuminating provides electricity to more than 324,000 residential, commercial and industrial customers in southwestern Connecticut. It has about 1,000 workers.

A release from Arcos said United Illuminating is using Arcosâ¿¿ software to replace a system in which supervisors placed telephone calls to alert electric substation and line workers about after-hours power outages. The new automated system is designed to reduce the time it takes to send workers to repair problems, with the ability to fire off voice or text messages to hundreds of employees in a matter of seconds.

The release said the new system will call out workers in the utility companyâ¿¿s construction operations and meter services departments and call center, transmission and substation electricians and overhead linesmen.

Headed by company founder and President Mitch McLeod, Arcos has landed seven major utility customers in the past year and has 44 overall. It has contracts with about 40 percent of the top 50 utility companies on the Fortune 500 list.

Copyright 2010 American City Business Journals
Copyright 2010