By Jacksonville Business Journal

Jacksonville Electric Authority tied for the next-to-last ranked position in customer satisfaction, according to the 2010 Electric Utility Residential Customer Satisfaction Study released by J.D. Power and Associates.

JEA scored 602 points on a 1,000-point scale in the South Region: Midsize Segment - two points higher than last year.

Residential customer satisfaction is measured in the study by examining power quality and reliability, price, billing and payment, corporate citizenship, communications, and customer service.

JEA dropped to the 25 position from 22 last year. Utility companies averaged 643 in the South Region: Midsize Segment and 630 overall.

Copyright 2010 American City Business Journals
Copyright 2010