BMC Software (NASDAQ:BMC) today announced the global availability of two new cloud-based IT Service Management solutions, BMC Remedy OnDemand and BMC ServiceDesk on

The new solutions offer IT Service Management (ITSM) and service desk customers subscription-based pay-as-you-go pricing and rapid time-to-value with no hardware, software or capital expense requirements. BMC Software is now the only company to provide robust cloud-based solutions alongside traditional service management offerings to give customers unprecedented flexibility in planning the operating strategies that support IT.

“The need to cost effectively reduce IT incidents, speed problem resolution and more efficiently respond to business demands is universal among organizations with an IT footprint. What’s unique is how these companies choose to tackle those challenges,” said Fred Broussard, research director for PC, Device and IT Service Management Software at analyst firm IDC. “By offering a broad range of delivery models, as well as the ability to seamlessly transition between on- and off-premise solutions, BMC Software is giving customers access to a full suite of management tools in a manner that is more convenient and cost effective for them.”

BMC Remedy OnDemand extends the reach of BMC’s ITSM solution through a software-as-a-service delivery model. This allows enterprise IT operations to quickly resolve business-critical incidents, reduce risk and enforce service level agreements without any on-premise support requirements. Accelerating these common business practices enables IT operations to provide superior service to its customers.

Remedy OnDemand natively integrates with the BMC Atrium Configuration Management Database (CMDB) – which gives customers a single view into how technology components support critical business services – in addition to the rest of the Business Service Management (BSM) platform.

Organizations already are taking advantage of the great flexibility that comes with BMC’s new cloud-based solutions.

“We looked at other hosted service management solutions but selected BMC Remedy OnDemand because it was the best strategic fit with the needs of our operations,” said Jim Caldwell, director of Infrastructure Services at Shopzilla, Inc. “BMC’s ability to offer a SaaS product that is integrated with the BSM platform gives us a low-cost alternative to traditional on-premise solutions without sacrificing functionality. It gives us the best of all worlds.”

Another new BMC Remedy OnDemand customer, American Kennel Club, is adding service management capabilities while significantly reducing costs. As the organization has grown, so have the risks associated with unplanned changes to the IT environment. BMC Remedy OnDemand will give AKC greater visibility across IT processes for better planning of changes and the automation of approvals and related tasks.

BMC ServiceDesk on, which delivers cloud-based service management through BMC’s strategic alliance with, offers customers consolidated service desk, self-service and inventory management capabilities. BMC and intend to co-market and co-sell the solution.

Lumen21, an IT consulting firm in Santa Ana, Calif., is planning to use BMC ServiceDesk on to improve its service delivery to customers and increase the value of IT operations.

“We expect greater availability of IT resources and increased customer satisfaction as a result of using BMC ServiceDesk on,” said Eduardo Don Jr., CEO of Lumen21. “The cloud-based model allows us to incorporate the benefits of service desk with greater flexibility at a lower cost – at a time when lowering costs without sacrificing quality is a top priority.”

“Companies of all sizes across all industries are moving their business apps to the cloud,” said George Hu, executive vice president of marketing and alliances, “The overwhelming interest in BMC ServiceDesk on reflects the significant demand for critical IT service desk function in the cloud. Through our strategic alliance with BMC, we’re able to deliver a world-class solution built on the proven platform to accelerate customers’ IT management success without the cost and complexity of hardware, software or infrastructure.”

For a free trial of BMC ServiceDesk on, please visit

To join the OnDemand discussion, please visit the BMC OnDemand Community.

Business runs on IT. IT runs on BMC Software.

Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended December 31, 2009, BMC revenue was approximately $1.90 billion. Visit for more information.

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