All of the British and European BlackBerry users I talked with said they had no problem with their email. They had no idea what all the fuss was about. Good for them but bad for us. I think Research In Motion ( RIMM) needs to work a lot harder to make sure that North American users, who make up something like 75% of its total 12 million users worldwide, continue to be happy campers. I'm using the term "users" here to describe an addiction to their mobile email devices -- not necessarily to drugs, etc. What RIM doesn't need is for the "Crackberry" nickname to turn into "Black-out-berry."