TheStreet


Frequently Asked Questions

 

 

Welcome to TheStreet Web site — designed to provide the best online experience for users looking for top-quality financial and investing information.

This section provides answers on how to use our site, how to manage your account information and more. If you can't find the answer to your question, click here to email Customer Service.

If you'd like to give us comments or suggestions specifically about TheStreet, just click here. We look forward to hearing from you!

 


Get to Know TheStreet

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What is TheStreet?

TheStreet is the premier destination on the Web for the latest financial news, quotes and money-related tools that help you become a smarter and more successful manager of your finances.
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Where does TheStreet content come from?

TheStreet content is written by a talented staff of journalists, located across the country, who provide in-depth financial news, commentary and analysis. TheStreet has been covering the U.S. markets for over 15 years and has won numerous journalism awards. The team is led by Editor-in-Chief William Inman. View TheStreet Masthead here.
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Do I have to pay for TheStreet content?

No, all the content on TheStreet is free.
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How long has TheStreet been covering market and business news?

TheStreet has been online and providing key market and business news since 1996.
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What portfolio tools does TheStreet provide?

Mad Money Performance Portfolio | TheStreet Portfolio

Our free Mad Money Performance Portfolio enables a user to create a free portfolio of tickers. A user will receive email alerts when a ticker is mentioned on Jim Cramer's "Mad Money" show. The Mad Money Performance section also tracks Cramer's picks on the show. You can find the best and worst calls weekly, the best and worst calls overall, or search by sector, industry or show date.

TheStreet Portfolio is a free tool that can be used to create multiple portfolios and to help you manage and monitor financial assets, including cash position, stocks, mutual funds and ETFs. It provides current economic data that help you stay on top of your finances. The portfolio can only be accessed by you. For help with your portfolio, click here.

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What is Jim Cramer's role at TheStreet?

Jim Cramer is the co-founder of TheStreet and one of its largest shareholders. He is committed to TheStreet mission: to provide top-quality, money-related content to the broadest audience. Jim contributes free content on TheStreet, including his Investing Rules and Commandments, Market Update Videos. In addition, TheStreet staff provides a Mad Money Recap as well as the show's Lightning Round and Stop Trading! segments. Jim Cramer also has a premium investing service, Action Alerts PLUS, which he references on his show. This service gives subscribers access to Jim's personal charitable trust portfolio and to email alerts that notify subscribers of recommended stock moves before Jim acts. Jim also participates in the Columnist Conversation feature on Real Money.
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Does TheStreet provide Mutual Fund and ETF data?

Yes. Simply enter in the ticker, company or fund name in the "Get Quotes" search field (in the header of any page) and click the get "Get Quotes" button.
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Why TheStreet?

TheStreet is dedicated to giving you comprehensive information and unbiased recommendations that will empower you to make smart decisions about your money and personal finances.
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What is TheStreet Ratings?

TheStreet Ratings uses proprietary statistical models, including key financial metrics and indicators, to rate stocks, mutual funds, ETFs, banks, insurance and other financial interests. Our ratings are based on an overall quality score. Specific ratings are found on the quote page for stocks, funds or ETFs. TheStreet also provides a screener tool for stocks, mutual funds, ETFs, banks, thrifts, HMOs and insurers. Free Ratings articles are available on TheStreet. More comprehensive Ratings reports can be found here.

 

 

Getting In Touch With Us

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How do I contact Customer Service?

Just send an email to members@thestreet.com or call 1-866-321-8726 Monday through Friday from 8 a.m.-6 p.m., ET.
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What are Customer Service hours of operation?

Our hours of operation are Monday through Friday from 8 a.m.-6 p.m., ET.
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How can I contact you from overseas?

Members calling from overseas can reach Customer Service by calling 212-321-5200.
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What is your telephone number?

Our Customer Service number is 1-866-321-8726. Our hours of operation are Monday through Friday from 8 a.m.-6 p.m., ET.

 

 

Technical Support

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Is my computer set up to give me the best experience on TheStreet?

We recommend the following:
Internet Browser
Windows (Win XP, 2000):

  • Internet Explorer - Version 6.x & 7.x
  • Firefox - current version (1.5.0.9 and 2.0)

Mac (OS X 10.4):

  • Safari - current version (2.0.4 for OS 10.4)
  • Firefox - current version (2.0)

Screen Resolution: 1280x1024

For the best video experience, we recommend that you are connected to the internet with a cable, DSL or other high speed connection options.

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How do I login to my premium service(s)?

Log in/Log out is located at the top of every page.
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How does auto-login work?

Our site uses a unique identifier to authenticate your login. This identifier is called a "cookie." Once you have logged in TheStreet will automatically assign you a cookie. The cookie file exists primarily so you won't have to re-enter your password each time you access our site.

If you do not have a cookie-enabled browser, or if you reject the cookie, your login attempt will fail and you will be unable to access our site.

Note: If you use a second computer (e.g. home v. office) you will need to log in again on the second computer. This is because TheStreet only sets a cookie on the first computer you use to access our site. You may log in on a second computer, but you will need to re-enter your username and password.

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How do I access TheStreet on my mobile device?

Go to m.thestreet.com in the web browser of your mobile device. Our financial news and commentary is specially formatted for your mobile device so you can display articles quickly and keep on top of the markets any time, wherever you are.
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What is an RSS feed and how do I set one up?

RSS is a format (called XML) that "feeds" you information. It allows you to automatically receive and organize news stories and videos as they are published from your favorite sites, including TheStreet, all in one place. Click here to find out how to get started.
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I am signed up for emails but am not receiving them. Why?

To ensure that your newsletters are not getting blocked by "antispam" software, add @thestreet.com to your list of allowed senders and contacts list - i.e., actionalerts@thestreet.com, stocksunderten@thestreet.com, etc.

If this does not resolve the issue, verify other possible spam filter settings. Spam filters are the most common reason users do not receive their emails.

There are two major levels of spam filtering:

Mailbox level spam filters: To see if this is the cause of your problems, check the settings on your email software (for example: Outlook). Most systems have junk email settings, check to see how they are set up to detect spam.

Internet Service Provider Level spam filters: Some companies and Internet service providers, such as AOL, set up filters at the server level. The rules they make to detect spam may be stopping your email newsletter or alert. Contact your administrator if you think this may be the reason you are not receiving your email.

If your mailbox has been recently suspended because it is over quota, or if your mail provider was experiencing technical problems, please contact Customer Service at members@thestreet.com so we can verify that your account was not inadvertently suspended on our system. If we received bounce backs/errors sending email to your account, our system will suspend email delivery.

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Why can't I print articles on your site?

Print icon is located under the article headline. This link will pull the article into the proper format for printing.
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Why can't I open the Adobe PDF reports?

If you are having problems loading Adobe Acrobat documents, it may be that you do not have the latest version of Adobe Acrobat Software you need.

You can download the latest version by clicking here.

If you are running the latest version of the software and are still unable to view our content, please refer to the support document by clicking here.

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How do I change my password?

You may view and edit the password we have on file for you as well as view your Premium Services Subscription information. You can access these options by clicking here.
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Why is the portfolio not showing?

Our research has shown that applications such as Norton Internet Security or Ad Subtract Pro, when not properly configured to allow content from the www.bigcharts.com domain, can prevent you from seeing some of our pages. You can test this by temporarily disabling any/all these applications. The page(s) should then load properly.

For Symantec, please refer to the following document from their Online Knowledge Base: Title: 'Tool Kit cannot download stock price updates' Document ID: 2003021016594336 The above document holds good for Norton Internet Security(NIS) 2006. If you have further concerns or queries, please contact Symantec at (800) 441-7234.

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I cannot log in. I receive a "Technical Error" message. What can I do?

Please try the following:
Open Internet Explorer or your web browser of choice and go to http://www.thestreet.com/
Click "Log out" or "Log in" link at the top right corner
Enter your username and password and click Submit
Move your mouse over Premium Services on the right near the top of the page.
Click the title of your subscription service(s)
You should be able to gain access
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I receive a "404" error message. What can I do?

Go to TheStreet sitemap, or use the search field to find what you are looking for.
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How can I get a Flash Player?

Please download and install the latest version of the free Adobe Flash Player by clicking here.
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I have a Yahoo account and am not receiving my Action Alerts. Is there a way to turn off blocking for Action Alerts PLUS in Yahoo?

In Yahoo Mail, click Options on the top right, then click Mail Options.
Click Spam on the left.
Under Blocked Senders List, check to ensure that actionalerts@thestreet.com is not being blocked. If it is, highlight it and click Remove. Click Save Changes at the top.

 

 


How to Use TheStreet

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How do I find an author on TheStreet?

Just type the author's name in the search field at the top right side of the navigation and all articles, videos and podcasts associated with that author will be provided.
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How do I email Jim Cramer?

There are a couple of ways to get in touch with Jim. You can email him by clicking here. Please bear in mind that Jim is extremely busy and may not be able to personally respond to your questions or comments.
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How do I email a specific author?

You may email any author from the biography page or from his or her article page, where you will find an email link. There are also other tools, including RSS feeds, which let you stay on top of the latest news from your favorite author(s).
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How do I find a specific topic I am looking for?

Easy. Type your topic into the search field at the top right side of the navigation and relevant articles, videos and podcasts will appear.
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How do I find a stock quote?

You can enter a ticker or company name in the "Get Quotes" search field at the top right of any page on the site. You can find the latest price, up-and-close price, year-to-date price, dividend, EBIDTA, Rating, latest SEC filings and more.
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How do I manage my email preferences?

Easy. Click here to manage your free newsletter, premium service and marketing preferences.
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How can TheStreet help me become a better investor?

TheStreet has a wealth of information for investors, from beginners to more sophisticated traders. Investing A-Z, for example, includes tutorials, videos and more that can make you more knowledgeable about your finances and investing options.
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How do I sign up for TheStreet free email newsletters?

Simply click here, or choose from a listing of our newsletters at the bottom right corner of any page on the site.
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How can I stop receiving your email newsletters?

To update which newsletters you want to stop receiving click here.
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How can I stop receiving advertisement emails from your partners?

Click here to remove yourself from our special offers email list.
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How can I stop receiving marketing emails from TheStreet?

Click here to remove yourself from our marketing email list.
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How do I find a job at TheStreet?

Our latest job openings are listed in the employment section.

 

 

How to Use Premium Services

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What are premium services?

TheStreet offers a variety of premium subscription services, covering a range of investing and trading options. These services, many of which feature email alerts and model portfolios, include Jim Cramer's Action Alerts PLUS, David Peltier's Stocks Under $10, and Real Money Pro. Click here to see a complete list of our premium subscription services.
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Do I have to pay for TheStreet?

No, all the content on TheStreet is free. Our news articles and commentary; stock, mutual fund and ETF quotes service; video content; RSS feeds are all free.
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Do I have to pay for TheStreet portfolio tool?

No, TheStreet portfolio tool is a free service to help you manage your financial assets. The portfolio tool is connected with multiple site features, including quote data, ratings, news and more.
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What is the difference between TheStreet and Real Money?

Unlike our free site, TheStreet, Real Money is a subscription-based site with exclusive content and features. It offers independent analysis and insightful commentary from a team of trusted Wall Street pros, including Jim Cramer and James "Rev Shark" DePorre. Click here to learn more about Real Money.
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What is Real Money?

Real Money is a premium subscription service. It provides money-making ideas and real-time commentary from a team of Wall Street pros, including Jim Cramer, Helene Meisler, and James "Rev Shark" DePorre. It also offers such exclusive subscriber features as Columnist Conversation, a "forum" in which our experts discuss and debate stocks and market activity in real time and an email bulletin sent twice a day to keep you on top of the latest market activity. Click here to get a free trial to Real Money.
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What is Jim Cramer's Action Alerts PLUS?

Action Alerts PLUS, a premium subscription service from TheStreet, features Jim Cramer's personal charitable trust portfolio and email alerts with stock recommendations that are sent out before Jim makes any move himself. These alerts are directed to your email inbox, enabling you to take quick action on Jim's picks. Action Alerts PLUS, which gives subscribers the added benefit of learning about Jim's investing principles in depth, is geared to helping you build a stock portfolio that can produce mid- to long-term gains. Click here to learn more about Action Alerts PLUS.
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Why can't I access Jim Cramer's Action Alerts PLUS?

Action Alerts PLUS is a premium subscription service, featuring Jim's personal charitable trust portfolio, and cannot be accessed unless you take a trial or subscribe to the service. Click here to learn more about Action Alerts PLUS.

 

 

Premium Services Account Management

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How do I locate my premium service(s)?

There are a variety of ways to access the site(s) of your premium service(s):
  1. A listing of all our services can be found at the bottom of every page on TheStreet site. Simply click on the one(s) to which you have a trial or a subscription.
  2. Bookmark the URL of your service(s) for easy access.
  3. Type in the name of your premium service(s) in the search or advanced search area.
  4. Click on your service(s) from this list, which will link you to the site(s):
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How do I change my username?

We use your username to identify you in our system so it cannot be changed. However you can change your password. To change your password click here.
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How do I change my password?

You may view and edit the password we have on file for you as well as view your Premium Services Subscription information. You can access these options by clicking here.
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How do I change my email address?

To update your email address click here.
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How do I update my credit card information?

To update your credit card information click here.
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I forgot my username and password. Can you email it to me?

Of course. Just click here to have your username and password emailed to you.
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I have a trial or subscription to a premium service. When does it end?

You can review your trial or subscription information by clicking here.