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Investor Alert: Your Brokerage Closed Down -- Now What?

Here's what to do when your brokerage goes out of business.

Editor's note: This is a special alert from FINRA -- Financial Industry Regulatory Authority. It has been republished for readers.

Given the turbulence affecting the financial services industry these days--including recent announcements concerning Lehman Brothers (STOCK QUOTE: LEH) -- you may be wondering what would happen to your securities account if your brokerage firm closed its doors.

In virtually all cases, when a brokerage firm ceases to operate, customer assets are safe and typically are transferred in an orderly fashion to another registered brokerage firm. Multiple layers of protection safeguard investor assets. For example, registered brokerage firms must keep their customers' securities and cash segregated from their own so that, even if a firm fails, its customers' assets will be safe. Brokerage firms are also required to meet minimum net capital requirements to reduce the likelihood of insolvency, and to be members of the Securities Investor Protection Corp (SIPC), which insures customer securities accounts up to $500,000. SIPC is used in those rare cases of firm failure where customer assets are missing because of theft or fraud. In other words, SIPC is the last course of action in the unlikely event that the other customer protections have failed.

Concerning Lehman Brothers Holdings Inc., which filed for protection under Chapter 11 of the bankruptcy laws on September 15, the firm's U.S. regulated broker-dealer subsidiaries, Lehman Brothers, Inc. and Neuberger Berman, LLC, are still solvent and functioning. The broker-dealer subsidiaries have not filed for bankruptcy, and are expected to close only after the orderly transfer of customer accounts to another registered and SIPC-insured broker-dealer. If you are a customer of Lehman and have questions about your account or the liquidation and transfer process, you should contact your financial advisor or visit the firm's Web site for updates and additional information.

In light of this situation, this publication explains the role regulators -- including FINRA -- play when a firm goes out of business unexpectedly, and what you should know and do in the event that your brokerage firm ceases to operate. While the customer safeguards are extensive and the track record of making investors whole in the aftermath of a financial crisis is strong, not all investor assets may be covered, and there are steps and precautions investors can take to help protect their assets--not to mention their peace of mind.

Regulatory Safety Net

Brokerage firms are required to follow certain rules that are designed to minimize the chances of financial failure and, more importantly, to protect customer assets if they do fail. For example, the SEC's Rule 15c3-1 --the "Net Capital Rule" -- requires brokerage firms to maintain certain levels of their own liquid assets. The minimum net capital a firm must have on hand depends on its size and business.

In addition, the SEC's Rule 15c3-3 -- the "Customer Protection Rule" -- requires brokerage firms that have custody of customer assets to keep those assets separate from their own accounts. In other words, customers' cash must be placed in a special, separate "reserve" account; and fully paid customer securities must be kept separate from firm and customer margin securities.

Carrying and Introducing Firms

To understand how these rules work, it is helpful to understand the difference between "clearing and carrying" firms (or "carrying" firms for short) and "introducing" firms. When you open an account with a brokerage firm that is a carrying firm, the firm not only handles your orders to buy and sell securities, but it also maintains custody of your securities and other assets (like any cash in your account). With an introducing firm, the brokerage firm accepts your orders -- but it will have an arrangement with a carrying firm to maintain custody of your securities account. Because they have custody of customer assets, carrying firms must maintain higher levels of net capital than introducing firms -- and they are responsible for segregating the customer funds and securities in their custody.

Additional rules require firms that do business with public customers to have their financial statements audited by an independent accounting firm annually. All brokerage firms must file financial statements (on Form X-17A-5) with the SEC -- and those that are publicly traded must file quarterly, annual and other periodic reports with the SEC (which investors can view using the SEC's EDGAR database of company filings). We describe how an investor can obtain a firm's financial statements in our Investor Checklist.

What Happens to My Account?

Historically, brokerage firms that have faced financial insolvency--meaning they cannot meet their financial obligations as they come due--have handled the crisis in different ways. Some have been able to find a buyer to stave off insolvency. Bear Stearns, for example, was bought by J.P. Morgan Chase (STOCK QUOTE: JPM) in 2008.

Other firms self-liquidate, as did Drexel Burnham Lambert in 1990. When a brokerage firm self-liquidates, securities regulators, including the SEC and FINRA, work with the firm to make sure that customer accounts are protected. That is what is currently happening in connection with Lehman Brothers, Inc. On September 15, 2008, Lehman's parent company, Lehman Brothers Holdings Inc., announced that it had filed for protection under Chapter 11 of the bankruptcy laws. None of the holding company's broker-dealer subsidiaries -- including Lehman Brothers, Inc. or Neuberger Berman LLC -- are included in the bankruptcy petition. Nevertheless, the bankruptcy filing will likely lead to the winding down -- outside of bankruptcy -- of these brokerage firm subsidiaries. SEC and FINRA staff are working on-site at Lehman Brothers to oversee the orderly transfer of customer assets to one or more SIPC-insured brokerage firms. In the meantime, Lehman Brothers Inc. is open for business to facilitate customer orders.

If My Firm Fails, What Do I Do?

The failure of a brokerage firm will understandably cause some anxiety for the firm's customers. The first thing you should do is avoid panic. If you hear your firm is in financial trouble, contact the firm to see what procedures you should follow. For example, there may be a window of time when you cannot trade or transfer your account.

In the specific case of Lehman Brothers, the firm announced on September 15, 2008, that customers may continue to trade or take other actions with respect to their account. If you are a customer of Lehman and have questions about your account or the liquidation and transfer process, you should contact your financial advisor or visit the firm's Web site for updates and additional information. You may also contact FINRA at (301) 590-6500 or send an email to the SEC at

What Happens if SIPC Protection Is Invoked

SIPC is a non-profit organization created in 1970 under the Securities Investor Protection Act (SIPA) that provides limited insurance to investors on their brokerage accounts if their brokerage firm becomes insolvent. All brokerage firms that do business with the investing public are required to be members of SIPC. SIPC protection is limited. It covers the replacement of missing stocks and other securities up to $500,000, including $100,000 in cash claims. However, it does so only when a firm shuts down due to financial circumstances in which customer assets are missing -- because of theft, conversion, or unauthorized trading -- or are otherwise at risk because of the firm's failure.

SIPC does not cover the following:

Ordinary market loss;

Investments in commodity futures, fixed annuities, currency, hedge funds or investment contracts (such as limited partnerships) that are not registered with the SEC; and

Accounts of partners, directors, officers or anyone with a significant beneficial ownership in the failed firm.

SIPC coverage of $500,000 is extended to each "legal customer." For instance, if you have three accounts at a firm -- and one is an individually held account in your name only, another is a joint account with your spouse, and a third is an IRA account in your name -- each account is considered a separate "legal customer" and each will be eligible for full SIPC coverage.

SIPC Liquidation: Step-by-Step

In almost four decades of operation, SIPC has advanced approximately $508 million to facilitate the return of more than $15.7 billion in cash and securities to an estimated 625,000 customers.

If a SIPC liquidation takes place, you will be notified by letter that your brokerage firm has closed and that SIPC has begun a "Direct Payment Procedure" or a liquidation proceeding in court. If you receive such a letter, SIPC advises in its Investor's Guide to Brokerage Firm Liquidations that you promptly:

Gather key information together, including brokerage account records, monthly or quarterly statements and trade confirmations;

Locate cancelled checks and correspondence with your brokerage firm;

Check your account statements for accuracy and verify that the statements reflect all cash deposits you sent to the brokerage firm. Determine if there are any transactions that you did NOT authorize.

Verify your correct address. If you hear about a liquidation that involves your firm and have not received a letter, go to the SIPC Web site for contact information.

Follow SIPC instructions in filling our necessary forms; and

Pay strict attention to time limits set forth in the notice and claim form. Under federal law, no one -- not the trustee, SIPC or the court -- has the authority to satisfy claims that are filed late.

Once liquidation is initiated, most customers can expect to receive their assets in one to three months. The speed at which customer funds and securities are returned depends on a number of factors, including the accuracy of brokerage firm records.

Investors should be aware that they may be unable to transfer accounts or execute trades during the liquidation process. Furthermore, if a clearing firm is in financial trouble or in liquidation, this may affect customers of introducing firms that clear through the troubled firm, including their ability to trade, liquidate their securities positions and/or transfer holdings to another firm.

Some firms carry additional insurance over the protection limits currently provided by SIPC. Protections are generally triggered only in the event of the financial failure and liquidation of a participating securities affiliate and if the customers' securities are not returned by the firm or through SIPC. Two prominent names in the excess insurance business are a consortium of brokerage firms that formed the Customer Asset Protection Co (CAPCO) and Lloyds of London. As with all insurance, the ability to pay claims depends on the financial strength of the carrier. In addition, some policies may have caps or other limits on the amount of protection provided to individual customers or to the firm's customers as a group.


While SIPC insures customer assets in brokerage accounts, FDIC insures assets in bank accounts. Here are the major differences in coverage:


What's insured: Bank deposits, money market deposit accounts (which differ from money market mutual funds) and certain retirement accounts

Protection limits: $100,000 per depositor in each bank or thrift ; $250,000 per insured retirement account

What's not insured:

Investments in mutual funds (stock, bond or money market mutual funds), whether purchased from a bank, brokerage or dealer

Annuities (underwritten by insurance companies, but sold at some banks)

Stocks, bonds, Treasury securities or other investment products, whether purchased through a bank or a broker-dealer


What's insured: Securities and cash held in a brokerage account at a SIPC member firm

Protection limits: Up to $500,000, including $100,000 in cash

What's not insured:

Losses due to market fluctuation, poor investment decisions or lost investment opportunities;

Investments in commodity futures, fixed annuities, currency, hedge funds or investment contracts (such as limited partnerships) that are not registered with the SEC; and

Accounts of partners, directors, officers or anyone with a significant beneficial ownership in the failed firm.