There's a squad out there, and they're always looking for a few good geeks.
If you revel in piles of computer parts and gaming and entertainment systems, you could be a good fit for the Geek Squad, Best Buy’s (Stock Quote: BBY) team of computer pros available for online, on-the-phone, in-store and at-home consultations for every possible computer and electronic device problem.
So what does it take to get cash money for your geekiness?
There are three more keys to being a great candidate for the Geek Squad, according to Geek Squad CEO, Robert Stephens, who recently spoke with MainStreet:
1. Curiosity. Beyond an understanding of popular gadgets and software, sharp search skills are a vital part of providing support to consumers with computer problems. What you really need is the curiosity to figure out problems, Stephens says. Geek Squad geeks aren’t expected to know everything about every computer, gadget and application. A thirst for knowledge is more important, Stephens says.
Having easy access to computers and gadgets found in a Best Buy store is a plus for those looking for new tech toys to learn about and play with. Another helpful hint to aspiring geeks and gadget owners alike: “If you read reviews, you can find out about feature that you might not know you’ve got,” Stephens says.
2. Ethics. Geeks have access to sensitive information, whether they’re working on a computer belonging to someone visiting a Best Buy store, or they’re making a house call to a big office building. A strong sense of ethics and trustworthiness are important qualities the Geek Squad requires in all of its “agents.”
3. Drive. The motivation to finish a job, and being devoted to helping people, no matter how challenging the situation, is what gets and keeps Geek Squad geeks’ regular customers.
Online, geeks are rated on how knowledgeable, friendly, efficient and communicative they are, and customers can choose their own geek based on their ratings and feedback from other customers.
If You’re Up to the Job
The Geek Squad charges customers between $35 to about $300 or more depending on the services required, which can include at-home virus and spyware removal or simpler services like online advice and tips. Geeks get paid a flat hourly fee which varies based on their specialty. They don’t receive commission.
In the near future, as computers get cheaper, the Geek Squad expects that it will be more cost effective for consumers to buy a new computer than get their old one fixed, Stephens says. But demand for geeks is expected to rise with greater networking needs, as computers and gadgets increasingly connect to each other throughout homes and offices.
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