When you try to pay your debts to a company, the last thing you expect is to receive a death threat in return, but that’s what one customer said he recently got.

Al Burrows owed $308 to Verizon Wireless (Stock Quote: VZ) and had spoken with a bill collector at the company who set him up on a 90-day timetable to pay it off. However, shortly after, Burrows says another bill collector called him and demanded that the debt be repaid immediately. The collector then allegedly threatened Burrows, saying, “I’m gonna blow your motherf%$^ing house up.”

According to ABC News, this frightened Burrows so much that he and his wife first changed their locks and then decided to flee their home in Las Cruces, N.M., and move to an undisclosed location out of state. Now Burrows is filing a lawsuit against Verizon.

Verizon allegedly told Burrows that he was making up the story, but a company spokesman told ABC that “the alleged behavior is inappropriate” and the company “takes such allegations very seriously.”

To call this behavior ‘inappropriate’ is definitely an understatement. As consumers, it’s easy to feel helpless when dealing with debt collectors, but it’s crucial that you know your rights. Debt collectors are only allowed to call you during certain hours of the day (usually between 8 a.m. and 9 p.m.) and you have the power to tell them not to call you at work. Yes, these collectors are permitted to raise their voice on the phone, but they are absolutely not permitted to make any threats against you.

For more information about dealing with debt collectors, check out MainStreet’s tips here.

—For a comprehensive credit report, visit the BankingMyWay.com Credit Center.