NEW YORK (MainStreet) Franchising. Whether you know it or not, you see it everywhere. From McDonald's (MCD) - Get Report to 7-Eleven, there are many companies that use franchising as their business model.
Franchise investing provides, in many cases, a proven model of business that first-time owners can rely upon. Besides a franchisee playbook, parent companies also offer ongoing support and assistance in the form of marketing, technical help and sourcing, for instance. That said, some of the best franchises aren't the most well-known or even the sexiest of concepts. But then again, investors should not be buying into a concept based on brand name or concept idea alone. It's about being profitability, and in most cases, working at a job a franchisee has deep passion for that shows in the business they run.
To decipher what some of the best franchises are, TheStreet worked with Franchise Business Review, a franchise market research company to come up with the list. The list below represents franchise names that scored the highest in Franchise Business Review's annual franchisee satisfaction survey that polled more than 400 companies. The survey represents the top 200 brands.
FBR says that any franchise company with 10 or more operating franchisees is welcome to take the survey, which is free. Companies looking for operational performance typically purchase results specific to their brands.
"The silver lining of the recession is that many franchisors are focused on operations and are really looking at how we can clean up our operations," says Eric Stites, CEO of Franchise Business Review. "Franchises have really done a good job refining their concepts, trying to bring down that initial investment, reducing requirements. If it's a retail location, more franchises are going to a smaller more efficient location. They really are looking at the unit economics and that goes hand and hand with the recession."
Stites says greater transparency, thanks to both the recession and the age of digital data collecting, is also another growing trend. Potential investors should ask brands they are interested in if they have a third-party franchisee satisfaction report available for review. "If they don't have one ask them why," he noted. "That potentially means they're hiding something."
There are lots of market research firms that looks to provide lists of the "best franchises," and while these lists are a good stepping stone for potential franchisees to use, it's ultimately up to the investor to do their homework.
Here are eight franchise brands worth considering.
8. Visiting Angels
Description: Visiting Angels, established in 1991, provides in-home senior care, elder care, respite care, senior personal care, elderly care and companion services. Visiting Angels was the first national non-medical senior homecare provider in North America to offer formal training and qualification program to their caregivers who care for individuals with Alzheimer's disease, dementia and related illnesses.
Number of locations: 478 Visiting Angels private duty agencies in the U.S. There is opportunity for more than 250 additional franchises. Visiting Angels is looking to grow in secondary markets such as Iowa, Nebraska, Wyoming, Montana and other states. These secondary markets are an excellent opportunity with great need and less competition.
Start-up investment: Between $62,935 and $84,685
Specific franchisee requirements: A true passion for this industry. Visiting Angels' successful franchise owners all care about caring for others and at some point in their life, have felt a calling to care for seniors due to a family or friend.
Average annual sales per unit: On average, in 2013, Visiting Angels' franchise owners did $1 million in gross revenue.
Why should a franchisee invest? The senior care industry is booming and it's a service that families will continue to increasingly need as the population gets older and rapidly expands. Every 13 seconds, another American will turn 65 years old, and that will go on for the next two decades. As this happens, the U.S. is bracing for an extraordinary population shift.
Experts predict this mass aging trend will significantly affect economic and social dynamics for decades to come which will present major challenges for families and big opportunities for businesses in the senior care industry, such as in-home care. The demand for trained caregivers to help families care for their aging parents, many of whom have developed dementia, is at an all-time high.
7. Wild Birds Unlimited
Description: Wild Birds Unlimited is the original and largest franchise system of backyard bird feeding and nature specialty stores. The company's mission is to bring people and nature together, and to do it with excellence with bird feeding and nature products, expert advice and educational events. The brand has dedicated itself to offering the best bird supplies including birdseed, bird feeders and hobby accessories. Wild Birds Unlimited is committed to connecting children with nature and inspiring the next generation of outdoor enthusiasts.
Number of locations: More than 280 locations throughout the U.S. and Canada, with plans to sign 16 news franchise agreements in 2014.
Start-up investment: Between $104,162 and $172,511
Specific franchisee requirements: The ideal Wild Birds Unlimited franchisee is someone who is a nature enthusiast with a passion for bird feeding. They are excited about building a business that they believe in and becoming the local source for backyard bird feeding products and knowledge. Franchisees must be committed to delivering exceptional customer service with an energetic friendly attitude while interacting with and helping others who share their interest in backyard bird feeding. They must also be dedicated to following the Wild Birds Unlimited "Best Practices," interested in owning their own business and working for themselves.
Average annual sales per unit: More than $500,000 in 2013
ROI: Wild Birds Unlimited's FDD includes this information in item 19.
Why should a franchisee invest? The franchise system has grown on a culture where all employees are on the same team and can work together to enhance the entire system by training franchise owners in the best practices that were established when the company was founded in 1981. Customer retention is one of the most important aspects of running a Wild Birds Unlimited franchise and the company has developed some best practices to keep people coming back to a store, including providing franchise owners with a customer loyalty program as a way of giving back to their customers, supplying them with useful knowledge about backyard bird feeding and the outdoors.
Franchisees are trained with the best practices and ongoing training is available, including displaying and selling merchandise, marketing and public relations, creating financial reports, hiring and training employees, strategies on pricing inventory, and studying the local competition. They also receive marketing plans for a year and learn to navigate the company's intranet, where they can find resources for creating localized advertising pieces, templates for emails and postcards, and even sources for printing.
6. Cruise Planners
Description: Cruise Planners, an American Express (AXP) - Get Report Travel Representative, the nation's largest home-based travel agent franchise network in the travel industry, has achieved top producer status with every major cruise line. Cruise Planners positions its franchise owners for success by providing them with innovative marketing, booking and lead-generating tools as well as professional development and hands-on training with the industry's top executives.
Number of locations: Currently more than 900 active franchisees in 49 states. Cruise Planners franchise owners can sell travel nationwide. The company is growing nationwide each year by record numbers. For 2014 and 2015, Cruise Planners is focusing efforts to increase franchise presence on the West Coast as more cruise line itineraries are planned for the future.
Start-up investment: Franchise fee is $9,995 plus investment of a home office set up. Total investment range is up to $15,000. The franchise fee includes airfare reimbursement up to $500 for transportation to Ft. Lauderdale, Fla. to attend Cruise Planners' intense six-day training event. Also included are hotel accommodations, most meals, software license and Errors & Omissions insurance for the first year.
Specific franchisee requirements: Cruise Planners requires new franchisees have a passion for travel. Approximately 80% of Cruise Planners franchisees did not have experience in the industry, but they all do share that passion for worldwide destinations. Some of the top producing travel franchisees in the country include a former book keeper, hair stylist, attorney, ER nurse, computer salesperson, car mechanic and many other people coming from many other professions.
Average annual sales per unit: N/A
ROI: We can't predict income as people join our franchise for various reasons. We have the "hobbyist" who joins because as a travel planner, you get to travel at travel agent rates which can be significantly discounted and those people only sell to family and friends to take advantage of those perks. We have the "part-timer" who maybe transitioning into retirement or a new career and yet they want a "plan B" as sometimes the work and life balance can be unpredictable and then we have the people who join us full-time as they have invested in their passion for travel. Also since our owners become full-service travel planners, they make commissions on ALL travel components of a vacation including travel insurance, passport services, hotel stays, all-inclusive resorts, rental cars, shore excursions and day trips, special needs at sea, destination weddings, and much more.
Why should a franchisee invest? Cruise Planners is a low-cost franchise opportunity, which yields high returns and requires no travel experience. Cruise Planners is the largest, privately owned, nationally recognized and continually awarded travel franchise in the country and the Home Office affiliation with the American Express brand really does lead to credibility and respect for our franchisees. Realizing that people want to travel, the worldwide industry grossed almost $70 billion in 2013 and more than 34 million Americans plan to cruise over the next three years. If you are looking for a new career or to reinvent yourself in retirement, the travel industry can be a safe investment as Cruise Planners isn't really affected by fluctuations in the economy and it's a fun industry to be in; who doesn't love to talk about travel?
5. Weed Man
Description: Weed Man USA, North America's No. 1 franchised lawn care provider, is a network of locally owned and operated lawn care businesses providing environmentally responsible fertilization, weed control and integrated pest management services. For more than 40 years, Weed Man's promise has always been the same: Weed Man treats every lawn as if it was their own and provides customers with honest and open communication. Weed Man entered the U.S. market in 1995 through a licensing agreement with Turf Holdings, Inc.
Number of locations: 355 territories throughout the U.S. By the end of 2014, Weed Man USA plans to have a presence in more than 380 territories. Weed Man USA is looking at all regions within the United States and have just recently awarded their first two franchises in Florida.
For a single territory:Franchise Fee - $20,000
Initial Investment - $43,700
Capital Investment - $103,700
For a double territory:
Franchise Fee - $33,750
Initial Investment - $58,450
Capital Investment - $118,450
Specific franchisee requirements:
Comfortable following the franchisor's established systems;
A team player, supportive of other franchisees in the system;
Willing to adapt to changes in procedures and systems over time;
Dedicated to contributing ideas and building strong relationships with the franchisor.
Average annual sales per unit:
Average Gross Sales per Location in the U.S. were $579,831 (based on 2012).
Average Gross Sales for the top 25% of U.S. locations - $1.43 million.
Average Gross Margin in 2012 was 57.2%
Why should a franchisee invest? "We are kind of the hidden gem of franchising," Weed Man USA COO Jennifer Lemcke told TheStreet in 2011. "A lot of people overlook the lawn care industry. Once you get a customer [there is an 80% to 85% chance] of renewal year after year."
4. Sotheby's International Realty
Description: Founded in 1976 to provide independent brokerages with a powerful marketing and referral program for luxury listings, the Sotheby's International Realty network was designed to connect the finest independent real estate companies to the most prestigious clientele in the world. Sotheby's International Realty Affiliates, is a subsidiary of Realogy Holdings Corp. RLGY, a global leader in real estate franchising and provider of real estate brokerage, relocation and settlement services. Sotheby's International Realty Affiliates LLC supports its affiliates with a host of operational, marketing, recruiting, educational and business development resources. Franchise affiliates also benefit from an association with the venerable Sotheby's auction house, established in 1744.
Number of locations: The Sotheby's International Realty network currently has more than 15,000 independent sales associates located in approximately 700 offices in 54 countries and territories worldwide.
Start-up investment: total franchisee investment is $63,550 -$619,500
Specific franchisee requirements: They must qualify to be considered.
Average annual sales per unit: N/A
Why should a franchisee invest? Affiliates connect with the most prestigious clientele in the world. The brand supports its affiliates with a host of operational, marketing, recruiting, educational and business development resources; affiliates benefit from an association with the venerable Sotheby's Auction House.
3. Precision Concrete Cutting
Description:Precision Concrete Cutting is a leader in uneven sidewalk repair and experts in sidewalk safety management. The Provo, Utah-based company makes sidewalks safe and compliant with the Americans with Disabilities Act by helping customers save money and avoid liability.
Franchise owners become experts the Americans With Disabilities Act of 1990, in particular those areas around sidewalk accessibility. The company has worked for city governments in 48 of 50 states in the USA and all but two provinces in Canada; resulting in over 500,000 sidewalk panels in 2013. PCC surveys hundreds of miles of sidewalk every week and has developed the premier smartphone surveying technology providing customers the insight and knowledge they need to make informed and smart decisions.
Number of locations: 42 in North America; with 25 territories still open. PCC is targeting Australia as its next growth area.
Start-up investment: $130,000, which includes everything (training, initial marketing push, equipment, legal, franchise fee, etc.) except insurance for the business and initial employees' payroll.
Specific franchisee requirements: No, industry experience required, some sales/marketing background is preferred.
Average annual sales per unit: $550,000 per year
ROI: Varies depending on the length of ownership and other factors, however the company boasts "great margins, re-occurring revenue and contracts with major municipalities."
"Our franchise owners tell us that they are four to 10 times what they earned in previous jobs," says Matt Haney, vice president of Precision Concrete Cutting. "Our franchise owners [have] previous backgrounds that vary from [former] Pro Hockey Players to vice presidents at major public companies."
Why should a franchisee invest?
The company has several distinct advantages:
1. Federally mandated demand through the ADA;
2. Proprietary techniques, technology and patents;
3. A sustainable competitive advantage over other competitors;
4. Re-occurring revenue model;
5. #1 franchise owner satisfaction rankings.
2. Kona Ice
Description: Kona Ice, headquartered in Florence, Ky., reinvented the ice cream truck experience, turning it into a party on wheels. The brand's iconic truck, signature tiki hut top and calypso music offer a one-of-a-kind experience featuring the Flavorwave, an interactive dispensing system in which individuals select from more than 400 flavor combinations to pour onto their frozen ice.
At the forefront of the brand's popularity is its steadfast pledge to local philanthropy. Since its inception in 2007, Kona Ice has given back nearly $20 million to the communities it serves. Fostering this devotion to fundraising are the partnerships Kona Ice cultivates with school groups, community-based organizations and local sports teams. Beyond fundraisers, popular spots for Kona Ice trucks to stop include birthday parties, corporate events and neighborhood socials. Trucks also maintain regular weekday and weekend routes.
Number of locations: Kona Ice currently has 540 franchises in operation and 800 units on the road including trucks, minis, kiosks and trailers. The brand has sold 100 franchises since the beginning of 2014. Kona Ice is looking to sell an additional 150 franchises and 250 units before the end of the year. Key growth markets include select U.S. cities throughout the Northwest region. The brand is also especially interested in adding new franchise locations throughout California.
Start-up investment: $99,800
Each franchisee operates one Kona Ice business per territory consisting of 50,000 to 100,000 people based on zip codes. A franchisee can also purchase a kiosk and cart for indoor selling, however, they must purchase a truck first. Initial Kona Ice franchise investments are limited to a single unit, although a number of franchisees purchase more than one franchise once their businesses begin to flourish.
Specific franchisee requirements: The most important quality Kona Ice looks for in a franchisee is community involvement. Kona Ice operators are deeply embedded into the communities they serve. Close to 90% of current owners cite the brand's dedication to community give-back as the number one reason they decided to join the Kona Ice family.
Average annual sales: N/A
ROI: More than 80% of franchisees are buying a second unit within their first two years of operation. This figure serves as proof that owners are reaping the rewards of their investment.
Why should a franchisee invest? One of the key reasons Kona Ice owners have been able to grow their business so quickly is because the concept is mobile. Being mobile, as opposed to having a fixed location, creates many advantages. Not having to own their own building or property eliminates high overhead costs that can cripple profitability. Mobility also allows Kona Ice businesses to adapt to changes in the community. Traffic patterns and growth patterns are impossible to predict, but with a mobile business, it is easy to adjust compared to having a long-term lease in a dying location.
Kona Ice's affordable, proven franchise concept offers low, fixed royalties, low overhead, low food costs, and, most importantly, an opportunity for investors to have a meaningful impact on their community. This is the right investment for people who are looking to break out of the 9 a.m. - 5 p.m. grind, and raise money for the people and organizations in their community. Kona Ice is all about having fun and escaping from the ordinary.
1. Home Instead Senior Care
Description: Founded in 1994 in Omaha, Nebraska, by Lori and Paul Hogan, Home Instead Senior Care provides personalized care, support and education to help enhance the lives of aging adults and their families. Local Home Instead Senior Care offices employ CAREGivers worldwide who provide basic support services that enable seniors to live safely and comfortably in their own homes for as long as possible. Home Instead owners partner with each client and his or her family members to help meet that individual's needs. Services span the care continuum from providing companionship and personal care to specialized Alzheimer's care and hospice support. Also available are family caregiver education and support resources. At Home Instead Senior Care, it is relationship before task, while striving to provide superior quality service.
Number of locations: The Home Instead franchise network consists of 1,015 franchises, which includes 609 U.S. franchises, 32 Canadian franchises and 374 international franchises. There are still many great franchise opportunities that exist in the U.S. and Canada as well as franchise and master franchise opportunities across the globe.
Start-up investment: For those looking to begin a Home Instead franchise they'll need $45,000. We ask that franchise investors also have an additional $60,000 to $70,000 to cover start-up expenses and any working capital during their first year. Master franchises, for global opportunities, are priced differently.
Specific franchisee requirements: At Home Instead, we look for franchise owners that have strong leadership and relationship building skills. Franchise owners must also express a desire to serve others. In addition to those traits, we also look for people with:
A heartfelt desire to work with seniors
An entrepreneurial and competitive spirit
A prior track record of business success
Compassion and a personable nature
The financial capacity for investment
Vision to capitalize on a growing market
Average annual sales: N/A
ROI: Varies by market
Why should a franchisee invest? With the over-65 population projected to double by 2030 in the U.S. alone, more and more families around the world are in need of in-home senior care. Home Instead Senior Care is fulfilling that crucial need community by community, with the leading senior care franchise in the world. This is an opportunity to own your own franchise business that offers not only growth potential, but also the personal satisfaction of knowing your services make a difference for seniors who want to stay in their homes as they age.
--Written by Laurie Kulikowski in New York.