The Best and Worst Airports in the World

Airports are the portals to experiences, the jumping-off points of great journeys, important business trips, heart-breaking farewells and emotional reunions of friends and family.

They're also stressful, crowded, time-wasting expensive miseries. A good airport, then, is really one that mitigates the discomfort of being there, and gets the job done, on time. After all, no one goes to an airport just to shop, see the art exhibits or eat at the restaurants.

AirHelp, an air passenger rights expert that helps travelers get compensation for disrupted travel, ranks the world's best and worst airports for passenger experience. Maybe if you know how bad an airport is, you can plan for setbacks - add a few extra hours to pad your travel time, bring a decent bag lunch, or sedate yourself as accordingly.

AirHelp scored 133 of the world's airports for:

  • On-time performance (60% of score) - flights that arrive or depart within 15 minutes of schedule are considered on time.
  • Service quality (20%) - this includes customer service, cleanliness and security wait times
  • Food and shopping options (20%)

The survey of 40,000 people was conducted in over 40 countries between Jan. 1 and Dec. 31, 2018. Pictured is Singapore's Jewel Changi Airport, which opened in March 2019. It has gardens, an indoor waterfall, attractions, and 300 shops and restaurants.

Based on AirHelp's survey, these are the 15 best airports in the world, followed by the worst.

Photo: Travel man / Shutterstock

The Best Airports: Hamad International
The Best Airports: Hamad International

1. Hamad International Airport

Doha, Qatar

  • On-Time Performance Score: 8.3 (out of 10)
  • Service Quality Score: 8.5 (out of 10)
  • Food and Shops Score: 8.5 (out of 10)

Hamad International ranks as the best airport in the world. The top three airports manage to master shopping, punctuality, and outstanding service. Above, the airport's signature giant yellow teddy bear with its head in a lamp, made by Swiss artist Urs Fischer, is made of bronze and celebrates the idea of travel and traveling back in time to the symbols of childhood.

Photo: gnoparus / Shutterstock

2. Tokyo International Airport
2. Tokyo International Airport

2. Tokyo International Airport

Tokyo

  • On-Time Performance Score: 8.4
  • Service Quality Score: 8.4
  • Food and Shops Score: 8.4

The bustling international hub features this charming shopping mall inside the airport.

Photo: glen photo / Shutterstock

3. Athens International Airport
3. Athens International Airport

3. Athens International Airport

Athens, Greece

  • On-Time Performance Score: 8.1
  • Service Quality Score: 9
  • Food and Shops Score: 8.7

You might fly through here just to experience that breezy security line, but the shopping, service and punctuality are top-notch.

Photo: kathleenru / Shutterstock

4. Afonso Pena International Airport
4. Afonso Pena International Airport

4. Afonso Pena International Airport

Curitiba, Brazil

  • On-Time Performance Score: 8.4
  • Service Quality Score: 8.4
  • Food and Shops Score: 8.3

A plane of the Brazilian GOL Airlines at the Curitiba airport is painted by twin brother graffitti/mural artists known as Os Gemeos.

Photo: Vinicius Bacarin / Shutterstock

5. Gdansk Lech Wałesa Airport
5. Gdansk Lech Wałesa Airport

5. Gdansk Lech Wałesa Airport

Gdansk, Poland

  • On-Time Performance Score: 8.2
  • Service Quality Score: 8.7
  • Food and Shops Score: 8.5

Photo: Mariusz Galas / Shutterstock

6. Moscow Sheremetyevo International Airport
6. Moscow Sheremetyevo International Airport

6. Moscow Sheremetyevo International Airport

Moscow

  • On-Time Performance Score: 8.5
  • Service Quality Score: 8.1
  • Food and Shops Score: 8

This is an airport you can depend on for timely departures and arrivals, with 86% of flights on time in 2018.

Photo: Julia Kuznetsova / Shutterstock

7. Singapore Changi Airport
7. Singapore Changi Airport

7. Singapore Changi Airport

Singapore

  • On-Time Performance Score: 7.8
  • Service Quality Score: 9.2
  • Food and Shops Score: 8.7

Singapore's Changi Airport pulls out all the stops when it comes to service quality, and it is filled with art, tropical butterflies, and these lush gardens.

Photo: Sorbis / Shutterstock

8. Hyderabad Rajiv Gandhi International Airport
8. Hyderabad Rajiv Gandhi International Airport

8. Hyderabad Rajiv Gandhi International Airport

Hyderabad, India

  • On-Time Performance Score: 7.8
  • Service Quality Score: 9
  • Food and Shops Score: 8.8

Photo: Dhruv_Kumar / Shutterstock

9. Tenerife North Airport
9. Tenerife North Airport

9. Tenerife North Airport

Tenerife, (Canary Islands) Spain 

  • On-Time Performance Score: 8.2
  • Service Quality Score: 8.4
  • Food and Shops Score: 8.2

Photo: Shutterstock

10. Viracopos/Campinas International Airport
10. Viracopos/Campinas International Airport

10. Viracopos/Campinas International Airport

Campinas, Brazil

  • On-Time Performance Score: 8.4
  • Service Quality Score: 8.2
  • Food and Shops Score: 7.9

Photo: gurezende / Shutterstock

11. Recife International Airport
11. Recife International Airport

11. Recife International Airport

Recife, Brazil

  • On-Time Performance Score: 8.1
  • Service Quality Score: 8.4
  • Food and Shops Score: 8.1

Photo: Portal da Copa/ME/Wikipedia

12. Mariscal Sucre International Airport
12. Mariscal Sucre International Airport

12. Mariscal Sucre International Airport

Quito, Ecuador

  • On-Time Performance Score: 7.8
  • Service Quality Score: 8.8
  • Food and Shops Score: 8.7

Photo: Fabricio Burbano / Shutterstock

13. Brasilia International Airport
13. Brasilia International Airport

13. Brasilia International Airport

Brasilia, Brazil

  • On-Time Performance Score: 8.2
  • Service Quality Score: 8.2
  • Food and Shops Score: 7.9

Photo: Antonio Salaverry / Shutterstock

14. Brussels South Charleroi Airport
14. Brussels South Charleroi Airport

14. Brussels South Charleroi Airport

Brussels, Belgium

  • On-Time Performance Score: 8.6
  • Service Quality Score: 7.6
  • Food and Shops Score: 7.2

At this airport, 86% of flights were on time in 2018.

Photo: Alexandros Michailidis / Shutterstock

15. Tancredo Neves International Airport
15. Tancredo Neves International Airport

15. Tancredo Neves International Airport

Belo Horizonte, Brazil

  • On-Time Performance Score: 8.1
  • Service Quality Score: 8.3
  • Food and Shops Score: 7.9

Photo: Shutterstock

Worst Airports: Dusseldorf International Airport
Worst Airports: Dusseldorf International Airport

These are the airports that ranked in the bottom of AirHelp's survey of 133 airports.

118. Dusseldorf International Airport

Dusseldorf, Germany

  • On-Time Performance Score: 6.1
  • Service Quality Score: 7.7
  • Food and Shops Score: 7.9

Photo: Sorbis / Shutterstock

119. Lyon-Saint-Exupery Airport
119. Lyon-Saint-Exupery Airport

119. Lyon-Saint-Exupery Airport

Lyon, France

  • On-Time Performance Score: 6
  • Service Quality Score: 8.2
  • Food and Shops Score: 7.8

Pictured is the high-speed train station at Lyon Saint-Exupery.

Photo: Mountain Cubs / Shutterstock

120. Kuala Lumpur International Airport
120. Kuala Lumpur International Airport

120. Kuala Lumpur International Airport

Kuala Lumpur, Malaysia

  • On-Time Performance Score: 6.5
  • Service Quality Score: 7
  • Food and Shops Score: 7.4

Photo: Shutterstock

121. Paris Charles de Gaulle Airport
121. Paris Charles de Gaulle Airport

121. Paris Charles de Gaulle Airport

Paris

  • On-Time Performance Score: 5.8
  • Service Quality Score: 7.9
  • Food and Shops Score: 8.1

Photo: bellena / Shutterstock

122. Edinburgh Airport
122. Edinburgh Airport

122. Edinburgh Airport

Edinburgh, U.K.

  • On-Time Performance Score: 5.9
  • Service Quality Score: 8.1
  • Food and Shops Score: 7.6

Photo: lou armor / Shutterstock

123. London Gatwick Airport
123. London Gatwick Airport

123. London Gatwick Airport

London

  • On-Time Performance Score: 5.7
  • Service Quality Score: 8
  • Food and Shops Score: 7.9

Photo: gabriele gelsi / Shutterstock

124. Billy Bishop Toronto City Airport
124. Billy Bishop Toronto City Airport

124. Billy Bishop Toronto City Airport

Toronto, Canada

  • On-Time Performance Score: 5.8
  • Service Quality Score: 8.1
  • Food and Shops Score: 7

Photo: Lucky-photographer / Shutterstock

125. Porto Airport
125. Porto Airport

125. Porto Airport

Porto, Portugal

  • On-Time Performance Score: 5.6
  • Service Quality Score: 7.9
  • Food and Shops Score: 7.6

Photo: Shutterstock

126. Paris Orly Airport
126. Paris Orly Airport

126. Paris Orly Airport

Paris

  • On-Time Performance Score: 5.4
  • Service Quality Score: 7.9
  • Food and Shops Score: 7.8

Photo: Kiev.Victor / Shutterstock

127. Manchester Airport
127. Manchester Airport

127. Manchester Airport

Manchester, England

  • On-Time Performance Score: 5.2
  • Service Quality Score: 7.8
  • Food and Shops Score: 8

Above, baggage claim at the Manchester Airport is backed up after an earlier evacuation.

Photo: RootsShoots / Shutterstock

128. Malta International Airport
128. Malta International Airport

128. Malta International Airport

Malta

  • On-Time Performance Score: 5
  • Service Quality Score: 7.7
  • Food and Shops Score: 7.5

Photo: Edijs Volcjoks / Shutterstock

129. Henri Coanda International Airport
129. Henri Coanda International Airport

129. Henri Coanda International Airport

Bucharest, Romania

  • On-Time Performance Score: 6
  • Service Quality Score: 6.1
  • Food and Shops Score: 6

Photo: Agatha Kadar / Shutterstock

130. Eindhoven Airport
130. Eindhoven Airport

130. Eindhoven Airport

Eindhoven, Netherlands

  • On-Time Performance Score: 4.9
  • Service Quality Score: 7.8
  • Food and Shops Score: 7.1

Photo: Alex Tihonovs / Shutterstock

131. Kuwait International Airport
131. Kuwait International Airport

131. Kuwait International Airport

Kuwait City, Kuwait

  • On-Time Performance Score: 4.3
  • Service Quality Score: 8
  • Food and Shops Score: 8

Photo: Matyas Rehak / Shutterstock

132. Lisbon Portela Airport
132. Lisbon Portela Airport

132. Lisbon Portela Airport

Lisbon, Portugal

  • On-Time Performance Score: 4.7
  • Service Quality Score: 7.3
  • Food and Shops Score: 7.4

Photo: sarionunes / Shutterstock

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