NEW YORK (TheStreet) -- Force-placed insurance is back in the headlines, with Citigroup (C) - Get Report agreeing to settle a class action lawsuit by refunding $110 million to thousands mortgage loan borrowers.

Reutersreported the story, and the lead sentence in the report says Citi had to pay the refunds to "thousands of homeowners who were forcibly charged expensive property insurance premiums."

The problem was not the force-placement of the insurance; it was the higher costs being passed to the borrowers because of the kickbacks Citigroup was receiving from insurance providers. According to the Reuters report, the court filing indicated Citi was receiving 15% commissions from insurance providers who placed hazard insurance premiums.

""We are pleased to have reached an agreement to conclude this claim and anticipate approval by the court," Citigroup said in a statement.

A Citigroup spokesman confirmed in an email exchange, "We no longer accept commissions on lender-placed hazard insurance. We never accepted commissions on lender-placed flood insurance."

Force-Placed Insurance Is a Required Risk-Management Tool

Making sure collateral properties are covered by insurance is a major part of the loan servicing business. Residential mortgage loan borrowers sign agreements saying they will provide proof of hazard insurance coverage for their homes, with flood insurance also required if the home is in a special flood hazard area, as determined by FEMA.

Most first-lien mortgage loans are escrowed for insurance, so the loan servicer -- which can be the lender, or might be another company -- collects some additional money each month as part of the loan payment in order to pay the insurance premium each year. The servicer is responsible to make the payment and to contact the insurance agent if a bill is not received, and to contact the borrower if necessary, if there is no longer an insurance policy.

For non-escrowed mortgage loans, or for home equity loans, the borrower is required to provide proof of insurance each year. If the borrower fails to provide the proof of insurance, the servicer will contact the insurance agent to try to obtain an insurance declaration, and/or contact the borrower making the same request.

It can take a great deal of effort on the part of the servicer to obtain the proof of insurance, but that's part of the servicer's job.

If the borrower cannot be contacted or refuses to provide the proof of insurance he or she agreed to, the loan servicer will get a force-placed insurance policy to cover the home, and if necessary set up an escrow account for the borrower in order to collect the money (in arrears) to pay the premium.

All this effort may seem silly, but it is critically important for a lender to protect its interest in the collateral, especially in areas that see high levels of hurricanes, floods or tornado activity. Bank examiners look very closely at banks' insurance monitoring, especially for flood insurance.

Consumers' Mistrust of Big Banks

From my own experience in loan servicing at a community bank in Florida, I learned just how challenging it could be to obtain proof of insurance, and how important it could be to have the coverage when being hit by multiple hurricanes.

At the bank where I worked, we would send a reminder notice to a non-escrowed insurance customer 45 days before the current insurance policy was due to expire. Then if proof of insurance wasn't received, we would call the agent for the expired policy and request proof if insurance be sent directly to the bank. If that wasn't immediately successful, we would send another notice to the borrower demanding proof of insurance within 30 days. We would then call the borrower to make the same request.

I would even, on occasion, personally visit insurance agents to get the proof of insurance, if we were unable to receive it by fax, email or by regular mail. If we were still unable to obtain proof of insurance, we would force-place a policy, which was nearly always more expensive than the previous policy.

The force-placed insurance policies were often cancelled rather quickly, when customers responded by providing proof of insurance, or by going out and getting new insurance policies. These customers received full refunds within the first month or pro-rated refunds thereafter.

The bank I worked for received no commissions or kick-backs from the force-placed insurance broker.

But some of the largest U.S. banks did, including Citigroup and JPMorgan Chase (JPM) - Get Report, which in September agreed to a $300 million settlement to resolve accusations it had entered into a kickback scheme with Assurant (AIZ) - Get Report. Bank of America (BAC) - Get Report, Wells Fargo (WFC) - Get Report and HSBC (HSBC) - Get Report were also sued over similar practices.

Considering that a force-placed insurance policy can easily cost twice as much as a regular policy and that a borrower failing to provide proof of insurance may be having financial difficulty, it would seems the banks were especially tone-deaf in setting up force-placed insurance commission schemes.

With the lawsuits and the directive by the Federal Housing Finance Agency to Fannie Mae (FNMA) and Freddie Mac (FMCC) -- the government-sponsored enterprises that purchase most newly originated mortgage loans in the United States -- it would seem this practice has ended.

The damage has been done. Legislation and increased regulation -- including the creation of the Consumer Financial Protection Bureau -- was required to get the big credit card lenders to stop playing so many tricks on their borrowers to maximize late fees and other fees. The big banks did even more to sow distrust among consumers with their force-placed insurance commission schemes.

Is it any wonder that there is so much venom in the public discourse directed against the big banks?

Do the right thing. It's pretty simple. The big banks can make loads of money through their consumer lending business without playing any tricks, and certainly without gouging some of their most troubled customers.

Hopefully the lesson has been learned this time.

Large-Cap Banks 'Well Positioned Near-Term'

Time to Buy Fifth Third Shares, Says BAC Merrill

Follow @PhilipvanDoorn

Philip W. van Doorn is a member of TheStreet's banking and finance team, commenting on industry and regulatory trends. He previously served as the senior analyst for Ratings, responsible for assigning financial strength ratings to banks and savings and loan institutions. Mr. van Doorn previously served as a loan operations officer at Riverside National Bank in Fort Pierce, Fla., and as a credit analyst at the Federal Home Loan Bank of New York, where he monitored banks in New York, New Jersey and Puerto Rico. Mr. van Doorn has additional experience in the mutual fund and computer software industries. He holds a bachelor of science in business administration from Long Island University.