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Verizon Cut Fiber Hits Amazon, Slack and Google on East Coast

Verizon says a fiber has been cut in Brooklyn as internet service is interrupted.
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Amazon  (AMZN) - Get Inc. Report, Slack  (WORK) - Get Slack Technologies, Inc. Class A Report, Google's YouTube and other major internet companies were suffering outages Tuesday after Verizon  (VZ) - Get Verizon Communications Inc. Report reported a cut fiber in New York.

The outages started at about 11 a.m. ET. People reported issues with Alphabet's Google  (GOOGL) - Get Alphabet Inc. Report and Gmail, and Zoom Video  (ZM) - Get Zoom Video Communications Inc. Report, on Downdector. Even Verizon's website and its My Verizon app reportedly suffered outages.

The reports appeared to be coming from the same places that were experiencing problems with Verizon's Fios, according to the Verge.

At about 1:30 p.m. commenters on Downdector said their service was returning to normal.

"Northern Maryland back to normal," one person said.

"Much better," a commenter from Westchester County, New York said. "This was BRUTAL."

There were about 22,292 reports of problems on Downdetector for Verizon early Tuesday afternoon. The site said the outrage was affecting areas in the Northeast such as Washington DC, Virginia, New York, New Jersey and Massachusetts. 

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"There is a fiber cut and it has been reported," Verizon said on Twitter. "Our technicians are aware; therefore' working to resolve it as soon as possible." 

The Washington Post reported that Prince William County, Virginia, public schools tweeted that students and staff were having trouble with connectivity related to the Verizon Fios internet service.

"We are investigating connectivity issues with an internet provider, mainly affecting the East Coast of the United States, outside of the AWS Network," Amazon Web Services' said on its status page. "We are investigating the issue with the external provider."

Verizon didn't immediately respond to a request for comment.

Internet services have taken on an even more important role with the start of the pandemic as many people work from home and students attend online classes.

 "My colleagues and others are having issues up and down the east coast - is this all because of the cut line in brooklyn ?" one person asked on Twitter.

"About half the kids in my 5yo's kindergarten Zoom just lost their internet connections, the rest are forging ahead, remote schooling continues to be awesome," another person tweeted.

"I'm confused, how would a fiber cut in Brooklyn be affecting the entire North Eastern US region (PA included)?" another Twitter used asked. "Unless you're stating that this fiber cut is one of the primary routing links for the entire region to any other regions?"