NEW YORK (
is having trouble with its Web site Friday with customers experiencing an "intermittent disruption" in their access to online financial and brokerage services, a company spokesperson has acknowledged.
"We are working to correct the situation. We know that customers hold us to a high standard of trust and reliability and we want to assure them that all data about their accounts remain safe and secure," said Michelle Scott, in an e-mail response to a query from
about the problem.
"We appreciate customers' patience and sincerely apologize for any inconvenience this may cause," Scott continued, adding: "We are working to resolve the situation as quickly as possible."
Wachovia is part of
, and Scott's statement said customers were experiencing the problems when using Wachovia's online and mobile sites as well as Wells Fargo Advisors Online, which is the former Wachovia Securities brokerage business.
Shares of Wells Fargo were off 13 cents to $32.10 in late trades. Volume of 20.7 million was well below the issue's trailing three-month daily average of 42.7 million. Trading in the banks was mixed on Friday.
Earnings season starts next week for the
Bank of America
both slated to report. Wells Fargo is slated to release its numbers on April 21.
Written by Michael Baron in New York