Google seems to be hitting a snag with the Pixel 2 XL's screen.
People using review models of the Pixel 2 XL have reported issues with screen burn-in, in which images that regularly appear on the screen, like the home button, navigation bar or the clock, remain slightly visible when they shouldn't be. It's a relatively common issue for devices with organic LED screens (such as TVs) after a few months or even years of usage, but according to reviewers who were affected, it started occurring with Pixel XL's just a few days after using the device.
The Alphabet Inc. (GOOGL) - Get Alphabet Inc. Class A Report unit confirmed to TheStreet that it's aware of the reports and is looking into the matter. A Google spokesperson declined to comment on the scale of the potential problem, however.
"The Pixel 2 XL screen has been designed with an advanced POLED technology, including QHD+ resolution, wide color gamut, and high contrast ratio for natural and beautiful colors and renderings," the spokesperson said in an email. "We put all of our products through extensive quality testing before launch and in the manufacturing of every unit. We are actively investigating this report."
The Pixel and Pixel 2 XL were scheduled to begin shipping to customers on Oct. 19. So far, the issue appears to be limited to review units of the Pixel 2 XL and not the Pixel 2. Screen burn-in is also covered under warranty by Google.
Shares of Alphabet were down slightly by 0.06% to $1,004.44 on Monday morning. Shares are up 28% this year.
Unlike the Pixel 2, which uses an active-matrix OLED (AMOLED) screen made by Samsung (SSNLF) , Google's latest Pixel 2 XL uses an LG-made plastic OLED screen. LG's display business, which works with Apple Inc. (AAPL) - Get Apple Inc. Report in addition to Google, has faced some criticism over its screens having muted colors, a blue tint and some pixel noise. During a recent hands-on look at the devices, TheStreet didn't notice any standout issues with the Pixel 2 XL's screen. But others have pointed out extensive issues with its screen.
According to Android Central, which first reported problems with the Pixel 2 XL's display, screen burn-in is a much more serious problem than color issues, since burn-in reflects a possible issue with the phone's OLED panels. Burn-in has become such a common issue that Apple, whose iPhone X is the first to feature an OLED display, included software in iOS 11 that helps mitigate screen burn-in. It's unclear whether the iPhone X, which is scheduled to begin shipping on Nov. 3, has faced any issues related to burn-in.
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