Convergys (CVG)

Q2 2012 Earnings Call

August 01, 2012 8:30 am ET


David Stein - Vice President of Investor Relations

Jeffrey H. Fox - Chief Executive Officer, President, Non Independent Director and Member of Executive Committee

Andrea J. Ayers - President of Customer Management Line of Business and Chief Operating Officer of Customer Management

Andre S. Valentine - Chief Financial Officer of Customer Management

Earl C. Shanks - Chief Financial Officer


Kevin D. McVeigh - Macquarie Research

Ashwin Shirvaikar - Citigroup Inc, Research Division

Shlomo Rosenbaum - Stifel, Nicolaus & Co., Inc., Research Division

Howard Smith - First Analysis Securities Corporation, Research Division



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Good morning, and welcome to Convergys Second Quarter 2012 Earnings Teleconference. [Operator Instructions] I would like to inform participants that today's call is being recorded. If anyone have any objections, you may disconnect at this time. I would now like to turn the call over to your conference host for today, Mr. David Stein, Vice President of Investor Relations. Sir, you may begin.

David Stein

Thank you, Tray, and good morning. Welcome to the Convergys Second Quarter 2012 Earnings Call and Webcast Presentation. This call is the property of Convergys. Please note the slides accompanying today's prepared remarks are available on the Convergys Investor Relations website under Events and Webcasts.

Today's call contains forward-looking statements that address our expected future performance and that by their nature address matters that are uncertain. These uncertainties may cause our actual future results to be materially different than those expressed in our forward-looking statements. We do not undertake to update our forward-looking statements as a result of new information or future events or developments. Please refer to yesterday's earnings release and our most recent filings with the SEC for additional information regarding uncertainties that could adversely or positively affect our future financial results. This includes the risk factors provided in our Form 10-K for the year ended December 31, 2011 and the 10-Q filed yesterday.

Also, during the call, we'll discuss non-GAAP financial measures, including free cash flow, adjusted operating income, adjusted net income from continuing operations, adjusted earnings from continuing operations per share and adjusted EBITDA. A reconciliation of these non-GAAP measures is available in the new release and on the Convergys IR website.

With me on the call today are Jeff Fox, our President and Chief Executive Officer; Andrea Ayers, President and Chief Operating Officer of Customer Management; Andre Valentine, our new Chief Financial Officer; and Earl Shanks, our departing CFO. Jeff and Andrea will provide a summary of our strategic progress and operating performance and Andre will cover our financial results and business outlook. Then we'll open the call for your questions.

Now I'll turn the call over to Jeff.

Jeffrey H. Fox

Good morning, everyone. In the next few minutes, we will review operating performance and discuss the strategic transformation of our company. Operationally, our Customer Management team continued to show excellent progress by delivering our fifth consecutive quarter of revenue and profit improvement. Our total revenue of $491 million represents an increase of 3% compared to total revenue of $475 million in the second quarter last year. Adjusted operating income of $35 million was up 7% compared with last year and EBITDA increased 9% to $58 million compared with $53 million last year.

EPS from our continuing operations in the second quarter was $0.19 per diluted share on a non-GAAP basis compared with $0.17 per share last year. Based on our current financial strength and confidence in the business, we initiated a quarterly dividend of $0.05 per share which was paid in early July. We repurchased $74 million of our stock at an average price of $13.95 per share and our Board of Directors increased our stock purchase authorization to $250 million.

Overall, the team delivered a very solid first half of the year, and we are reflecting this in our increased earnings guidance for the full year. Strategically, we completed the sale of our Information Management business for $449 million during the second quarter. With this sale, we have successfully completed the repositioning of our company into a well-capitalized, market-leading Customer Management business. We are committed to creating long-term value through strategic growth and disciplined deployment of our capital. We ended the second quarter with $757 million of cash on the balance sheet, which provides flexibility to return capital to our shareholders and pursue a combination of organic and inorganic growth opportunities. A key step in the transformation of our company is the smooth transition to a leadership team with deep expertise in the Customer Management business.

As we said on the last call, Andrea Ayers will succeed me as President and CEO in November. Andrea is a talented and proven leader with deep expertise and strong operational experience in the customer care industry. Through her 22-year tenure at Convergys, she has held a number of leadership roles, including her current role as President and COO. Additionally, Andre Valentine has succeeded Earl Shanks as our CFO. Andre is a highly talented Finance Executive with a deep understanding of the Customer Management business. He has been instrumental in our efforts to improve profitability and direct our focused Customer Management investment strategy. Andre has been part of our Customer Management team for 9 years and has also served as Senior Vice President and Controller during his 15 years with Convergys. In my new role as Executive Chairman, which will begin in November, I will continue to work closely with the leadership team on our capital allocation strategy with a clear focus on investing in organic and inorganic growth opportunities. To the efforts of Andrea and Andre and their entire team, we have a leading reputation in the industry. Under their leadership team, we are confident that Convergys will continue to deliver outstanding value for clients and superior results for our shareholders.

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