The companies said they aim for more reliable alarm signal transmissions, faster installations, fewer service visits, and seamless customer service calls.
Comcast and Brink's Home Security expect to launch this program in up to eight markets by year-end, with plans to roll it out to all markets the companies have in common. The initial markets include: Chicago, Detroit, Indianapolis and Jacksonville.
The companies have begun to co-market their products to new and existing customers. Brink's is giving Comcast Digital Voice customers a special value offer, which includes a free security needs analysis, discounted installation, and a free second keypad installation. In addition, customers with a monitored home security system may be able to save up to 20% on their homeowner's insurance.
Comcast Digital Voice calls travel over Comcast's privately managed network, rather than the public Internet used by Internet voice services. Additionally, Comcast Digital Voice comes standard with battery backup in the event of a brief loss of power in a customer's home, and it is installed by a professional technician. Currently 25% of Comcast Digital Voice customers are estimated to have home security systems.