Free trading platform Robinhood tweeted overnight that it was finally back up after a daylong outage rendered its members unable to trade during Monday’s massive stock rally. But issues cropped up again on Tuesday and the company initially said at 10:04 a.m. ET that it was experiencing a "system-wide outage" that it was working to resolve as soon as possible.
As of 11:54 a.m. ET, Robinhood said that "service has been fully restored" after tweeting twenty minutes earlier that it had been partially restored. Its latest status update was showing its apps, trading platforms, order status updates, bank linking, bank transfers, overall system, market data and corporate actions were all operational.
At 2:19 a.m. ET on Tuesday, after a full day of being down, the company tweeted to customers that it was currently up and running. It added that it was testing through the night, so that “you may observe some downtime as we prepare for tomorrow.”
A Robinhood spokesperson told Bloomberg that the problem on Monday was caused by an infrastructure issue that caused the company’s computer systems to be unable to talk to each other. It was not known if the same issue was the cause of Tuesday's outage.
The company said it might provide compensation, billing credits or both to some customers who were unable to trade on a case-by-case basis, according to Bloomberg.
Upset Robinhood customers tweeted their frustration and displeasure throughout the day on Monday and Tuesday.
Robinhood did not immediately respond to requests for comment for this article.